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Consumer Care Experience Manager (Bothell, WA)

Within the Oral Healthcare business, the Consumer Care Experience Manager represents the voice of the consumer in all phases of product development. As a member of the team, you will be responsible for translating powerful consumer insights into products and services that delight consumers and ensure that our portfolio of oral health solutions exceeds our consumers’ expectations.

Your role:

+ Dive into feedback from ratings and reviews, social media channels, and relationship management systems to uncover and evangelize the needs of consumers across the Philips Oral Healthcare categories.

+ You will be part of an upstream innovation site, working with cross-functional teams on the shaping and development of current and future products.

+ Ensures the requirements for consumer post purchase experience are incorporated and executed into user journeys, collaborating with central teams to deliver on global strategies and touchpoints.

+ Developing project plans with data driven objectives and success criteria, aligning with critical partners, and reporting to stakeholders on progress at relevant intervals and milestones through written reports and verbal presentations.

+ Independently planning, designing, executing, analyzing, and reporting consumer studies using both qualitative and quantitative methodologies.

+ Developing the overall consumer test plans for the proposition and/or product development projects, including market research & content studies.

You're the right fit if:

+ You’ve acquired 2+ years of experience in managing consumer care communication tools of relevant high volume consumer products.

+ You can build and maintain strong relationships with relevant stakeholders across different levels within the organization.

+ You have a Bachelor’s or Master’s degree in (UX) Design, Interaction Design, Visual Design, Computer Science Engineering or equivalent.

+ You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

+ Knowledge of and experience with digital products and support of these and global/regional best practices.

+ Extremely comfortable navigating and managing through ambiguity on a normal basis.

+ Willing to travel up to 20% of your time.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

(This is an office role.)

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

+ Learn more about our business.

+ Discover our rich and exciting history.

+ Learn more about our purpose.

+ Learn more about our culture.

Philips Transparency Details

The pay range for this position in (Bothell, WA) is $110,000 to $177,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to Bothell, WA **.**

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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