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Description

OVERVIEW:

The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals.

**Compensation for this Role:** $120,000 - $140,000 annually, depending on experience

General Responsibilities

+ Maintain open communication lines with all working relationships

+ Follow up to ensure items for which the job is accountable for are performed

+ Earn and maintains customer’s trust

+ Uphold the core values of the organization

+ Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

Management

+ Manage and direct the work performance of service technicians, project engineers, and service supervisors

+ Evaluate performance of Service Technicians

+ Make recommendations on hiring, disciplining, and terminating employees

+ Enforce the WO process is being implemented by all employees

Sales

+ Manage the “Customer Relationship” as the primary customer contact

+ Work with assigned clients to meet their needs

+ Leverage existing customer relationships to generate sales and develop constant presence accounts

Operations

+ Monitor and enforce Encore Electric, Inc. safety policies

+ Uphold the Service Pledge

+ Ensure Energized Work is performed within Encore guidelines in coordination with the safety department

+ Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared

+ Manage projects assigned

+ Purchase material for projects not normally found on a service van

+ Submittals

+ Regulatory awareness

+ Licensing

+ Permitting

+ Certified payroll

+ Project preplanning and prefabrication

+ Responsible for turnover of project to technician assigned

+ Manage the “quality” of the projects and installations assigned

+ Manage tools and equipment including tools assigned to van and those drawn from company tool inventory

+ Perform the duties of manager on call when assigned

Training and Development

+ Responsible for the training and development of field and office operational staff

+ Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients

Financial

+ Manage risk and commodity volatility in estimates and proposals

+ Understanding of cost-to-complete process and service financials, including:

+ Cash flow

+ Collections

+ Profitability of assigned projects

+ Timely billing of completed projects

+ Track individual service technician and work order performance

+ Understanding of cost structure

+ Direct cost

+ Indirect cost

+ Overhead

Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

+ The National Electrical Code

+ Encore Electric, Inc.’s preplanning and prefabrication methods

+ Problem solving

+ Tracking numbers and bits of data relevant to the work assignment

Skill in:

+ Soft skills and high emotional intelligence

+ Microsoft Office 365

+ Electrical Estimating

+ Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees

+ Performing in situations with high expectations

+ Working on a team

+ Multitasking

+ Technical electrical skills

+ Electrical installation methods and procedures

+ Troubleshooting

+ Adapting to new and changing requirements, environments, and/or information

+ Estimating resources needed to complete required tasks

+ Managing people.

+ Managing complex projects, breaking them down to their component levels

+ Using communication software

+ Business writing

+ Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding

+ Organizing work to accomplish tasks

+ Prioritizing and reporting to meet job needs

+ Moving manpower

PHYSICAL REQUIREMENTS:

+ Driving

+ Sitting

+ Climbing

+ Lifting (up to 50 lbs)

+ Standing

+ Stooping

+ Vision acuity (near and far)

+ Walking

REQUIREMENTS:

+ High School Diploma or equivalent is required while a degree in related field is preferred.

+ 5 years of progressive experience in a fast-paced office management business environment is preferred.

+ 5-10 years of electrical service experience is highly preferred.

+ Journeyman Electrician’s License is required.

Benefits of this Role:

+ Encore Electric provides excellent benefits for our employees, including: **medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.**

+ Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.

+ This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program.

Applications will close on December 31, 2025 or once role has been filled.

_To request an accommodation during the application process, please contact_ [email protected]_ _._

Encore Electric, Inc. is an EOE, including disability/vets.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.