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Adecco is currently assisting one of its clients in their search for an **Customer Solutions Rep**

Pay range: $12.68 - $** **16.60/hr.

Shift availability: Hybrid - 11301 W CHINDEN BLVD BOISE ID 83714-3714 United States** **8:00 AM - 5:00 PM Monday to Friday. Will need to be able to come onsite every Tuesday, Wednesday and Thursday.

For instant consideration for this role, click on Apply Now

Job description

Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge of the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments.

Responsibilities:

• Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.

• Monitor the service event through completion for compliance. Manage the service requests of customers through different access channels.

• Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.

• Provide resolution and feedback based on analysis.

• Leads in projects for process or quality improvements and documents changes. Works with escalated customers and drives actions in post incident reviews.

• Manages multiple tasks or cases simultaneously without supervision.

• Acts as a mentor and may provide some supervision of other non-exempt employees.

• May provide training material for new and existing processes.

• Provide training for new and existing employees as needed.

• Process expert and subject matter expert on standard and nonstandard delivery types.

Education and Experience Required: High school education or equivalent; some college level education preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills: Superior communication skills both written and verbal Experience in customer facing role either remote or face to face.

Understands internal processes and tools Computer proficiency.

Problem solving skills.

Accuracy in data entry

Excellent fluency in language to be supported.

Experience in a phone based remote role.

Familiarity with computer technology.

Time management skills.

Oversee compliance with operating procedures and standards.

Advanced knowledgeable in call routing and case management processes and obligation systems.

Strong understanding of internal processes, tools and usage of such tools in managing daily tasks

Organizational skills to manage workflow and tasks.

Process analysis and documentation.

Ability to mentor and train new agents

Ability to participate or lead in projects for process or quality improvements.

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in an **Customer Solutions Rep**

**Pay Details:** $12.68 to $16.60 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.