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*Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are *Beautifully Different*. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. _ *Key Accountabilities*_ * Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, change in service, or change of address and processes same by computer. * Completes and mails contract forms, determines charges for service requested, and determines deposits, if any. * Frequently interviews customers and others by telephone to answer inquiries and complaints pertaining to bills, customer deposits, and accounts using a computer. * Frequently responds to complaints concerning billing or service rendered, referring complaints of service failures, such as low pressure or discolored water to designated departments for investigation. * Frequently determines appropriate sewer, surcharge, PSD, or O&M entities based on geographic data from CIS system. * Frequently determines from knowledge of distribution system who to dispatch in case of main breaks and other emergency service calls. * Frequently generates duplicate bills as requested. * Frequently handles inquiries received by mail, compiling information from customer accounting records for replies written by self and others. * Consistently interprets company policies related to customer service. * Follows procedures established by the company for handling customer service inquiries and requests. * Occasionally files records within area of responsibility. * Consistently completes an acceptable number of customer inquiries per day as established by the company. * Performs other duties as assigned. _ Knowledge/Skills_ * General mechanical and plumbing repair and diagnosis preferred. * General computer skills, including computers, smart phones, tablets, and/or other handheld devices. _ *Experience/Education*_ * High school diploma or general education degree (GED). _ *Certifications & Licenses*_ * Valid Driver’s License and ability to pass motor vehicle background check. _ *Work Environment*_ * Protection from weather conditions but not necessarily from temperature changes. * Lifting 50 pounds maximum and occasionally lifting and/or carrying such articles as spiral notebooks. * Walking and standing are required only occasionally. Reaching, Handling,Talking, Hearing and Seeing are constantly required. * Candidate must have good driving record. _ *Competencies*_ Champions safety Customer obsessed Cultivates innovation Nimble learning Drives Results Collaborates * Join American Water...We Keep Life Flowing*™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* *based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.*