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Learning and Development Program Manager - WEL

Posting Begin Date: 2025/12/01

Posting End Date: 2025/12/15

Category: Program Management

Work Type: Full Time

Remote: Flexible Hybrid

Minimum Salary: 35.42

Maximum Salary: 36.54

Pay Rate Type: Hourly

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date .

TheLearning and Development Program Managerwill oversee the program's Training Team, work closely with Operations Managers, the Process Team, Business User Testers, Legal, the Bureau Chief and includes supervisory responsibilities. This individual needs to have strong communication and organizational skills and be able to present plans and direct implementation of department training and development programs through organizational needs analysis, management consultation, and provision of a variety of employee training and development programs; hires and evaluates trainers and support staff; develops long range strategies for training and development programs; evaluates training effectiveness and performance; develops and manages training; oversees planning and coordination of equipment, software, and services related to training implementation.

If you have previously applied for Program Manager and wish to be considered for this vacancy, you must reapply under this announcement. Previous scores will not be used.

This is a statewide position and will report to their nearest DHW location.

This position may be eligible for limited telework after successful completion of probation and necessary training. Approval to telecommute is not guaranteed and subject to termination at any time.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

+ We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit at retirement.

+ 11 paid holidays

+ Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

+ Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

+ Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)

+ 2 voluntary supplemental retirement plans including both pre-tax and Roth options

+ Deferred compensation plan

+ Life insurance for self, spouse, and children

+ Short and long-term disability insurance

+ Flexible Spending Accounts (FSA)

+ Wide variety of training opportunities

+ Some positions offer flexible hours and/or telecommuting

+ Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider

+ Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

+ Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EXAMPLE OF DUTIES:

+ Collaborate and support operations to ensure trainings support efficient customer service and operational outcomes.

+ Drive and/or develop curriculum that ensures the training meets needs and an effective service delivery for new learners.

+ Conceive, develop, coordinate, and manage projects and other initiatives, working with internal or external stakeholders.

+ Research and consult with operations, as needed, and communicate with leadership on all training functions for the purposes of improving performance and service.

+ Communicate effectively with new learners, training specialists and operations, other staff with the goal of ensuring effective management to support operational objectives.

+ Supervise and develop assigned Training Specialists in functions.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

+ Considerable knowledge of learning theory. Typically gained by completion of college degree core requirements (to include 400 level coursework) in the area of instructional technology or a very closely aligned program providing a strong theory base in the field of training and development; OR approximately two years of experience actually providing training AND completion of approximately 40 hours of trainer development coursework or workshops covering the specifics of trainer development including: adult learning theory; training needs assessment; development of training objectives; course or curriculum design; presentation skills and training evaluation techniques.

+ Considerable knowledge of organizational behavior. Typically gained by completion of a Master’s degree with an emphasis in organizational development; OR successful completion of two or more upper division college courses where organizational development/behavior was the prime focus, and two or more seminars specific to the subject area totaling approximately 60 hours, AND approximately one year of experience performing organizational consultation, diagnosis, and intervention. (Qualifying courses or seminars should cover organizational theory and behavior, group dynamics, strategic planning, organizational change, and/or organizational structures.) OR by approximately two or more years of experience which included responsibility for working with diverse organizational and employee groups; budgeting; planning; training; and consulting with managers.

+ Good knowledge of management practices . Typically gained through successful completion of college-level management coursework equivalent to “Management and Organizational Theory,” “Personnel Administration,” and “Organizational Behavior” (that cover the five elements of management: planning, organizing, staffing, directing, and controlling) OR at least two years of management experience where responsible for all five elements of management or responsible for advising management in all five areas.

+ Experience performing needs assessments, developing training objectives, designing and developing coursework and evaluating the course. Typically gained by demonstrating at least one year experience developing more than one type of training. Describe how you developed appropriate training for at least three different programs with differing subject matters and learning objectives. Please address the methods you used to evaluate the effectiveness of your training.

+ Experience facilitating learning and development to adult groups in structured learning situations. Typically gained by completion of core requirements for a degree in instructional technology or or closely aligned program, i.e., adult education, educational technology, performance technology among others AND a minimum of 40 hours of instruction presenting training to adults; OR through actual experience presenting approximately 100 hours or more of training to adult (18 years plus) groups in structured learning situations. Please describe the courses you have trained in and the depth and breadth of your background.

+ Experience using a variety of training and facilitation methods. Typically gained by at least one year of experience using at least THREE different training methods or strategies such as role-play or lecture in the instructional environment. You must include rationale for determining the strategy appropriate to a specific training objective. (Use of flip charts or similar aids is not qualifying.)

• Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

+ Experience developing business procedure documentation and providing technical assistance to staff.Typically gained by at least one year of experience researching, writing and/or reviewing business policies and procedures, and coaching or mentoring staff.; OR by a Bachelor's or Master's degree in business management, public administration, or related fields.

+ Experience managing and driving performance and creating and implementing training curriculum to improve performance from a design and development perspective. Typically gained by experience in management and leadership roles where you were directly responsible for outcomes and for creating solutions for improved performance.

+ Experience working with a Child Support agency and/or management of Child Support Processes and/or policies. Typically gained by at least one year of experience implementing and directly managing programs or services or making major changes to existing programs or training designs. Experience should include providing direction and assistance to state plans, operational processes, and training to ensure end users can effectively implement and operate directives.

+ Experience developing, recommending, evaluating, and training curriculum for Child Support Programs or other Health and Human Services Programs. Typically gained by at least one year of experience developing and evaluating training designs. Experience should include providing direction and assistance to state plans, operational processes, and training to ensure end users can effectively implement and operate directives.

Learn About a Career with DHW

If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa.

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected]

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.