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Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

As a member of Signature Addiction Medicine the Recovery Support Patient Navigator (RSN) will assume responsibilities for the care coordination for patients with Substance Use Disorder(s). The Patient Navigator works collaboratively with internal and external entities in order to remove barriers to care and ensure smooth transitions for patients/families. The Patient Navigator works with patients to address and meet their needs by linking the patient to appropriate Recovery Resources Harm reduction, and SUD services. They will work within the multidisciplinary team as a non clinical support and complete department administrative duties (e.g. data entry, phone calls, scheduling apts). They will connect with patients in the hospital and in outpatient settings enhancing patient’s engagement in the full continuum of care.

KEY RESPONSIBILITIES:

+ Assist patients in referring/connecting to services and resources including addiction treatment, recovery support, healthcare and social supports (SDoH) such as education/job trainings, housing, financial resources, food access and transportation.

+ Assists patients in various areas to help advance their care and reduce social drivers of health by connecting them to appropriate specialists, agencies and support systems.

+ Uses a trauma informed, person centered approach to care.

+ Maintains relationships with community entities and provides appropriate outreach when needed.

+ Assists patients with completion of required/necessary paperwork.

+ Provide administrative support in scheduling appointments with patients, provide information to patient, obtain and verify contact information/consents, assist with care plan, etc.

+ Coordinates/removes barriers to transportation to appointments and services as needed.

+ Assists in resolving insurance issues and obtaining authorizations as needed.

+ Works with external referral sites to ensure proper referrals within and outside of Signature Healthcare.

+ Collaborates with provider and works closely with patient toward adherence to their care plan.

+ Helps patients/families solve daily problems that interfere with care.

+ Provides timely updates or changes in patient condition to the provider and other care team members.

+ Assists in data collection and data entry to monitor success for performance measures.

+ Assists in data analysis for reporting and measurement purposes.

+ Documents patient encounters in the electronic medical record in a timely manner.

+ Provides post discharge outreach to hospital patients. Contacts OBAT patient who have missed apts.

+ Maintain patient confidentiality, upholds limits of HIPAA and 42 CRF part II.

+ Conforms to Brockton Hospital and Signature Medical Group standards of performance and conduct, including those pertaining to patient rights, so that the best patient care may be provided.

+ Work setting: Split time between OBAT (176 Quincy Ave) and Hospital (680 Center St.)in Brockton

+ Performs other duties as assigned or necessary.

+ Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment following our relationship based care model:

+ Commits to recognize and respect cultural diversity for all customers (internal and external).

+ Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

REQUIRED KNOWLEDGE & SKILLS:

+ Knowledge of addiction and addiction treatment, health care systems, and community resources.

+ Ability to exercise good judgement and communicate effectively, build good relationships, show compassion, empathy and understanding of persons with addiction, behavioral health disorders and trauma.

+ Excellent attention to detail and organizational skills.

+ Ability to multi-task and work under time pressures.

+ Ability to read and interpret documents accurately, such as patient charts.

+ Ability to communicate well both verbally and in writing with other members of the clinical team.

+ Excellent English communication skills. Additional language skills appropriate to the patient population served (especially Spanish and/or Creole) is desirable.

+ Excellent technology skills

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

+ Education : High School graduate or equivalent required; Bachelors degree preferred.

+ Experience (Type & Length): 1 – 2 years of successful working experience in a similar capacity. Prior addiction or behavioral health program experience helpful and preferred.

+ Certification/Licensure: N/A

+ Software/Hardware: Proficiency with Microsoft Office, general knowledge of patient registration systems and electronic medical records, basic computer skills to enter, interpret and extract medical information from electronic systems in the healthcare environment.