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Description

Robert Half is partnering with our client, a large national healthcare-focused organization, in the search for a Communications Manager to join their clinical outreach team. This role supports the delivery of high-quality, compliant, omnichannel communications for both member and provider audiences.

Duration: 12-month contract

Hours: 9am-5pm CST (Mon-Fri)

Pay Rate: $48-50/hour

Position Overview

The Communications Manager will play a key role in managing and optimizing communications across print and digital channels, including mail, fax, SMS, email, IVR, and EMR messaging. This individual will work closely with cross-functional partners, technology teams, compliance stakeholders, and external vendors to support ongoing operational excellence and ensure the timely deployment of both client-driven and regulatory updates.

The ideal candidate brings extensive experience in print communications, working knowledge of digital communication tools, and strong project management capabilities within fast-paced, highly regulated environments.

Key Responsibilities

+ Lead and manage omnichannel communications for member and provider audiences across mail, fax, SMS, email, IVR, and EMR channels.

+ Oversee daily monitoring, quality checks, and issue resolution across all communication pathways to ensure accuracy, compliance, and operational efficiency.

+ Manage deployment of client-driven, operational, and regulatory updates across all supported channels, ensuring timelines and compliance requirements are met.

+ Collaborate with internal legal, governance, and compliance teams to ensure all communications adhere to regulatory and organizational standards.

+ Partner with technology teams to support communication platform enhancements, capability upgrades, and ongoing process improvements.

+ Oversee vendor relationships, ensuring service-level expectations, quality metrics, and compliance standards are consistently met.

+ Provide strategic recommendations to improve communication effectiveness and operational workflows across channels.

+ Support cross-functional meetings, documentation, and reporting to drive clarity, alignment, and measurable outcomes.

Requirements

Required Qualifications

+ 5+ years of experience in omnichannel communication operations or related project management

+ 3+ years of experience in healthcare, PBM, or other regulated industries

+ Strong experience with print communications and production workflows

+ Hands-on experience with digital communication channels (email, SMS, automated voice, etc.)

+ Proven ability to manage multiple complex projects simultaneously

+ Comfortable navigating ambiguity; proactive, self-directed workstyle

+ Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and Teams

Preferred Qualifications:

+ Proficiency in Adobe Acrobat Pro and InDesign

+ Familiarity with healthcare regulations (e.g., CMS, State, TCPA)

+ Experience managing financial requests such as cost-benefit analyses or business cases

+ Strong problem-solving capabilities and ability to facilitate effective meetings

+ Excellent organization, time management, and communication skills

+ Prior experience managing external vendors and collaborating across large cross-functional teams

Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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