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Description We are looking for a Customer Service Representative to join our team in Jacksonville, Florida. In this long-term contract position, you will play a pivotal role in assisting members with their financial needs, ensuring exceptional service, and promoting products and services that enhance their experience. This is an excellent opportunity for a detail-oriented individual who thrives in a collaborative environment and is committed to delivering outstanding support.

Responsibilities:

• Engage with members to identify their financial service needs and offer tailored solutions.

• Deliver exceptional customer service by maintaining and strengthening member relationships.

• Process transactions, including deposits, loan payments, account transfers, and withdrawals, with precision and efficiency.

• Open and maintain accounts while ensuring compliance with organizational policies.

• Handle inquiries related to member accounts and credit union services with professionalism and accuracy.

• Promote and recommend credit union products and services to meet member needs.

• Perform outbound calls and respond to electronic member requests promptly and effectively.

• Monitor cash drawer levels, balance transactions daily, and adhere to security protocols.

• Assist in identifying fraudulent activities and ensure adherence to regulatory requirements such as the Bank Secrecy Act.

• Participate in branch business development initiatives and outreach activities to support growth objectives. Requirements • High school diploma or equivalent is required.

• Minimum of one to three years of customer service experience, preferably in a financial institution.

• Prior experience with cash handling and account management is preferred.

• Strong organizational skills and attention to detail to manage multiple tasks efficiently.

• Proficiency in Microsoft Office Suite and ability to quickly learn proprietary software systems.

• Willingness to work flexible hours, including evenings and weekends, and travel to other branches as needed.

• Excellent communication and problem-solving skills to address member inquiries effectively.

• Commitment to teamwork and creating economic opportunities for underserved communities. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .