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Chief Operating Officer

About the Organization Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help.

We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives.

HRDC exists to instill hope, develop resources, design solutions, and change lives.

We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone.

EOE Statement HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.

All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that people are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.

Open Date 11/26/2025

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Exempt

Location Market Place

Description

If you are viewing this job listing from a job posting board (indeed, LinkedIn, etc.) and wish to apply for this position you MUST do so directly through our website. If you apply through Indeed or LinkedIn, your application WILL NOT be complete and you will therefore not be considered for the position.

Section I: Position Details

Job Opening Date:December 1, 2025

Job Status:This position is full time HRDC also has a "Wellness Hours Policy" which encourages full-time staff to use up to 4 paid hours weekly to work on their wellness.

Wage:$131,000 - $142,000

Section II – Description of Duties Performed

General Summary of Purpose of this Position:

Through a strategic vision guided by the objectives of the organization, the Chief Operations Officer (COO) will lead the organization’s programmatic functions, ensuring efficiency, effectiveness, and compliance across all programs. Reporting directly to the CEO, the COO will oversee the delivery of programming, including all aspects of customer service, compliance, case management, and day-to-day operations across our core service delivery locations in Bozeman and Livingston, playing a pivotal role in advancing HRDC’s mission.

Primary Job Duties and Responsibilities:

1. Programming (35%)

+ Directly manage and optimize the organization's programming functions

+ Lead the development, implementation, and evaluation of programs and services for effectiveness in meeting the needs of HRDC's target populations

+ Perform analytical, technical, and administrative functions within a complex, diverse programming environment.

+ Work closely with the finance team and directors to develop and monitor budgets related to programming

+ Utilize data analytics and performance metrics to evaluate the effectiveness of program efforts, identifying areas for improvement and optimization that help us be good stewards of our public, private, and donated resources.

+ Identify potential operational risks and develop strategies to mitigate them, ensuring continuity of operations and safeguarding HRDC's reputation and assets

+ Ensure consistency in program delivery standards across all programs and service locations

+ Align programs around a shared outcome framework to effectively measure customer, program and organizational success

+ Align programming with the organizational strategic direction and shared community collaborative goals

+ Adapt programming to each community’s unique needs and assets

2. Compliance and Regulation (35%)

+ Ensure compliance with relevant laws, regulations, and ethical standards governing social services program delivery, maintaining the highest standards of integrity and accountability

+ Identify potential operational risks and develop strategies to mitigate them, ensuring continuity of operations and safeguarding HRDC's reputation and assets.

+ Responsible for monitoring and maintaining compliance across programs with all State, Federal, and private regulations or laws as well as organizational policies. This includes monitoring funding and programmatic changes.

3. Team Leadership (20%)

+ Provide strong leadership to department heads and team members, fostering a collaborative and supportive work environment conducive to professional growth and high performance.

+ Staffing the team with talent and capacity.

+ Foster collaboration and communication among departments to streamline processes, maximize resource utilization, and achieve organizational goals.

+ Collaborate with external partners including businesses, community organizations, government agencies, and other stakeholders to develop strategic partnerships that support HRDC's mission and goals.

+ Formulate strategic direction in keeping with the overall organizational mission, steward resources and relationships to set the organization up for longevity and stability.

+ Lead and mentor a team of professionals, fostering a culture of excellence, collaboration, and continuous learning.

4. Customer Service (10%)

+ Responsible for ensuring consistency of customer service delivery across locations and communities

+ Develop and maintain communication channels and cohesion among service delivery sites

+ Developing and implementing strategies to enhance customer satisfaction, handling escalated customer inquiries or complaints, and maintaining positive relationships.

+ Identifying areas for improvement in customer service processes, procedures, and policies, and implementing changes to increase efficiency and enhance the overall customer experience.

+ Tracking and analyzing key performance indicators (KPIs) such as customer satisfaction scores, response times, and resolution rates, and taking actions to address any performance gaps.

+ Liaising with other departments such as resource development, marketing, and case management to ensure a seamless customer experience across all touchpoints, and effectively communicating customer feedback and insights to relevant stakeholders

Expected Outcomes:

+ Agency programmatic, customer service, case management, and compliance procedures are developed and followed.

+ Irregularities are communicated immediately to the CEO

+ The agency is in compliance with all grants and contracts

+ Performance targets being met

+ Team morale is positive and the team is positively engaged in organizational processes

+ Core values are modeled for and articulated to subordinate staff

+ Confidentiality in all Agency matters is maintained

+ Has a performance mindset and assists the agency in meeting ROMA (Results Oriented Management and Accountability) objectives

+ Objectives are approached with a whole organizational mindset, with processes and staffing structured accordingly.

Knowledge Skills and Abilities:

+ HRDC, Professional or Governmental Policies and Regulations:

+ State or Federal regulations or laws: and Administrative Rules of Montana pursuant to funding/programmatic changes.

+ Agency policies or procedures: HRDC Governance, Personnel, Financial, Safety, and other Policies and Procedures

Drivers Licenses for this Position:

Montana Class D Driver License and appropriate insurance is preferred but not required

Other Required Knowledge, Skills or Abilities:

+ Ability work with minimal supervision and effectively manage workflow

+ Ability to respond effectively to the most sensitive inquiries

+ Exceptional communication and interpersonal abilities, with a focus on building and maintaining positive relationships with diverse stakeholders

+ Exhibit self-motivation, high energy level, high level of organization and efficiency

+ Demonstrated success in program development, implementation, and evaluation.

+ Strong understanding of compliance requirements and regulations relevant to non-profit organizations.

+ Sound decision-making and problem-solving skills, with a commitment to integrity and ethical conduct.]

+ Effectively establishes and maintains positive working relationships with program managers and other team members and supports a culture of trust, integrity, and compassion.

+ Analytical mindset with proficiency in data analysis and performance metrics.

+ Maintains professional demeanor in stressful situations

+ Ability to prioritize duties in a fast paced environment

+ Strategic thinker with the ability to translate vision into actionable plans and drive results

+ Excellent leadership and management skills, with the ability to inspire and motivate teams towards achieving organizational goals.

+ Commitment to diversity, equity, and inclusion, with the ability to foster an inclusive and welcoming environment for all stakeholders.

Confidentiality:

This position requires regular handling of sensitive and confidential client and agency information. Unauthorized disclosure could harm client interests and the organization, and may also violate state and federal privacy laws. This position may have access to reports, records, and personnel files, and must exercise the highest level of discretion, judgment, and confidentiality at all times.

Education and Experience:

Education:The following course(s) of study or class work usually provides the required knowledge skills and abilities to perform the duties of this position:

Bachelor's degree in Public Administration, Business Administration,Social Sciences or a related field; Master's degree preferred.

Experience: The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:

+ Proven experience (5 years) in a senior leadership role overseeing operations within a non-profit organization, social services agency or similar setting.

+ Demonstrated success in program development, implementation and evaluation.

Section III – Supervision:

Supervision Received:

This position operates under limited supervision. The incumbent’s work is primarily assigned by daily workflow and operations. The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.

This position supervises the following position(s):

+ Programmatic, Compliance, Case Management and Customer Service Staff

+ Must be committed to the mission of HRDC and possess ability to model core values in a team setting

Section IV – Decisions:

Impact of Decisions and Errors Made by Position:

+ Decisions, final recommendations, and/or errors affect all employees of HRDC and could have severe legal and/or monetary consequences

Judgment Required to Make Decisions:

+ Job duties typically involve frequently changing conditions and problems.

+ Requires considerable judgment to solve day-to-day problems, but usually within established procedures, guidelines, and precedents.

Exception Authority:

+ This position is authorized to make exceptions to agency wide policy or procedure.

Section V – Financial Responsibility:

This position is authorized to prepare the following documents and forms:

+ Prepare and approve vendor claims

Section VI – Personal Contacts:

The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:

+ Interacts with Program Managers weekly or more frequently

+ Interacts with Management Team weekly or more frequently

+ Interacts with staff on a weekly or more frequent basis

+ Presents to Board of Directors bi- monthly or more frequently

+ Interacts with funding agencies to provide information or exchange facts, acts as the contract liaison for programming

+ Interacts with vendors and/or partners to provide information or exchange facts, develop relationships, and guide strategic partnerships

Section VII – Working Conditions

The incumbent is exposed to the following unusual, potentially hazardous or unpleasant working conditions:

+ Works in temperature controlled office environment

+ Must be able to travel out of town and possible overnight stays for trainings, meetings, etc.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Assigned duties and responsibilities may be added, removed, or changed at any time as organizational needs evolve.

This position is currently accepting applications.