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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

**Purpose** :

The Medical Affairs unit of the Customer Information Quality (CIQ) organization is dedicated to establishing and maintaining quality systems that assure accurate materials and communications for healthcare professionals about Lilly products. CIQ operates within a quality management system framework that fosters continuous improvement of Lilly’s internal processes, thereby enabling greater focus on developing innovative and impactful solutions to elevate the Lilly customer experience. The Global Medical Affairs Process Improvement professional will work with cross-functional business partners to operationalize new capabilities and ensure documented procedures, processes, systems, and oversight plans are aligned to broader organizational quality requirements.

Key Objectives/Deliverables/Responsibilities:

The Associate Director - CIQ Global Medical Affairs will primarily be responsible for serving as the process owner for key processes within Global Medial Affairs with a focus on continuous improvement and implementation of the core concepts of quality management. The individual will lead and manage engagement with cross-functional teams, strategically define fit-for-purpose processes, apply change management and risk management principles to proactively assure quality of Medical Affairs deliverables, and provide coaching and training to business partners to ensure adherence to requirements.

Quality Oversight Process:

+ Responsible for the creation and ownership of the Medical Affairs Business Oversight Plan to enable new capabilities within the existing Quality infrastructure, in collaboration with Legal, Ethics & Compliance (E&C), and Quality teams.

+ Ensure consistency and standardization related to the integration of new capabilities.

+ Identify process performance issues and risks in collaboration with E&C and drive continuous improvement.

+ Act as a subject matter expert for Global Medical Affairs on matters related to Quality.

+ Oversees Audit Readiness for both new and established procedures and processes within Global Medical Affairs.

+ Lead cross-functional teams to accelerate and deliver on MALT-approved proactive customer communication/interaction methods.

+ Recognize and communicate potential obstacles that may hinder the implementation of proposed changes.

+ Review and provide constructive feedback on procedures for clarity, feasibility, and risk management.

+ Support the development of oversight plans, training programs and change management.

Process and Systems Creation/Optimization and Documentation:

+ Deliver targeted quality improvements that can be implemented across global operations.

+ Ensure that current policies and procedures incorporate new Medical Affairs capabilities across all channels, working closely with Ethics & Compliance.

+ Develop and execute recommendations to enhance process efficiency.

+ Advise on process modifications and offer insights into potential risks and opportunities.

Basic Requirements:

+ Bachelor’s Degree - Preferred in a scientific or health science or related field

+ Minimum 5 years of quality assurance experience, medical affairs experience or related work experience

Additional Preferences:

+ Capability to prioritize tasks, plan, and organize work

+ Ability to influence without authority

+ Demonstrated ability to effectively work with a cross-functional team to achieve desired outcomes.

+ Advanced project management, strong decision-making skills, and a proven capacity to collaborate effectively across functions and levels within an organization

+ Possesses written and verbal communication skills and can convey information clearly to different audiences, including senior leadership.

+ Experience with CIQ processes and related quality systems.

+ Demonstrated learning agility and adeptness in navigating ambiguous situations.

+ Verified skill in prioritizing tasks and executing initiatives in alignment with established policies, processes, and procedures.

+ Experience in organizational change management.

+ Prior experience within Medical Affairs organization or the Medical Quality Organization.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$115,500 - $169,400

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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