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Collections Specialist (MUST HAVE Higher Ed Experience!)

Job Description

As a Collections Specialist, you will play a pivotal role in managing and reconciling delinquent accounts, ensuring compliance with state collection laws. You will work closely with students and collection agencies to secure payments and resolve discrepancies.

Responsibilities

+ Review delinquency reports and contact students to secure payment of past due balances in compliance with collection laws and procedures.

+ Respond to student communications via phone and email, performing research as necessary.

+ Reconcile the number of accounts sent to collections monthly, verifying with agency reports and researching discrepancies.

+ Collaborate with collection agencies to discuss payment amounts on student accounts.

+ Update account statuses in Banner and ensure accurate records when agencies close accounts.

+ Run weekly payment reports and submit them to the agency every Monday.

+ Post Tax Debt Set Off and collection agency statements accurately within 7 days of receipt.

+ Prepare payment memos for Accounts Payable within 5 days of posting.

+ Run the automated tax process daily and correct payment applications.

+ Prepare and submit paperwork for the 8300 form within 15 days of notification.

+ Assist with updating Touchnet Payment Plans for new semesters.

+ Prepare repayment agreements, monitor repayments, and ensure compliance.

+ Review and update procedures within one month of change and annually.

+ Run and prepare various account aging and collections reports monthly, using data to prepare trend graphs and reports for management.

+ Maintain statistics on accounts related to collections, payment plans, and enrollment.

+ Contact cohort accounts monthly to collect past due amounts and bring accounts current.

+ Annually analyze Perkins accounts not in the cohort and prepare for assignment each November.

Essential Skills

+ 2-3 years of collections or accounts receivable experience, preferably in higher education or state/local government.

+ Basic proficiency in Excel, including pivot tables and vlookups.

+ Experience with cash applications and accounting.

+ Understanding of FERPA and Fair Debt Collections practice.

Additional Skills & Qualifications

+ Experience with Colleague ERP or similar systems.

+ Ability to work with third-party collections firms.

Work Environment

This role is a full-time, fully onsite position from Monday to Friday, 8 AM to 5 PM. Enjoy the opportunity to support a large local university with a long-term open-ended contract. Benefit from six paid holidays and the potential to apply for permanent roles after six months.

Contact Me!

Catherine Sullivan

View my availability here:

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Job Type & Location

This is a Contract position based out of Norfolk, VA.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Norfolk,VA.

Application Deadline

This position is anticipated to close on Dec 12, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.