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Sr Ops Control Specialist

Charlotte, North Carolina

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting the day-to-day routines of teams that deliver against the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard with little oversight. Key responsibilities include understanding and anticipating inherent risks to the business, applying knowledge by conducting research and analysis in multiple applications to solve complex problems and escalation inquiries, documenting procedure changes, providing guidance to employees, and effectively communicating information and data across the Line of Business.

This Senior Operations Control Specialist role is on the Consumer AML High Risk Detection team within Global Operations.

Conducts routine to complex research and investigations in diversified operations to support compliance operations directed by internal bank policies and required adherence to regulatory and compliance requirements which can involve high penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the specialist’s specific area of responsibility with sufficient expertise and or experience to require some direction, but little day-to-day guidance from the specialist's manager.

Responsibilities:

+ Monitors team metrics and works with leadership to track progress towards objectives and ensure goals are met

+ Demonstrates process expertise and provides support to leadership, employees, and business partner by implementing process improvements to address and resolve issues

+ Assists in the identification, escalation, and mitigation of potential risks and issues

+ Applies knowledge of business processes to identify opportunities for simplification and efficiencies

+ Supports the enhancement of quality service and ensures effective and efficient operations support is in place for the assigned area's internal business partners and external clients

+ Collaborates with Change Managers, Technology, and other business partners to support system enhancements and special projects

+ Ensures adherence to procedures and regulatory requirements through updates and change training

Requirements:

+ Minimum 2 years’ experience in high volume production operational environment

+ Previous AML and/or KYC experience

+ Flexibility to work weekends as needed

+ Strong analytical, conceptual and problem-solving skills – ability to drive root cause analysis, focus on details, identify issues, prioritize quickly and recommend solutions.

+ Research analysis with the ability to gather, prepare and present findings with business partners, as needed.

+ Ability to balance multiple competing priorities in a fast-paced and complex environment.

+ Intermediate level in various MS tools including Excel, PowerPoint, and SharePoint (a plus).

+ Strong written & oral communication and presentation skills; able to target messaging to different audiences; provide consolidated data in a clear and concise manner.

+ Attention to detail & strong organizational skills.

+ Able to prioritize daily work to meet deadlines and goals.

+ Demonstrates a good working knowledge of processes and adherence to procedures.

+ Capability to work effectively in a team environment & ability to multitask.

+ Strong time management skills.

Desired Qualifications:

+ Prior experience working with and navigating various bank systems, Interact, Image view and outside Internet sources.

+ Willingly shares knowledge, expertise and best practices with others on the team.

+ 1+ years of operational lead experience

+ Financial Center experience

+ AML or compliance-based knowledge is an advantage for this role. (Enterprise Financial Crimes Standard, Consumer and Small Business AML Program, BSA and USA Patriot Act).

+ Working knowledge of laws, rules, and regulations and ability to identify and escalate risk

Skills:

+ Adaptability

+ Analytical Thinking

+ Critical Thinking

+ Data Collection and Entry

+ Data Quality Management

+ Collaboration

+ Decision Making

+ Interpret Relevant Laws, Rules, and Regulations

+ Problem Solving

+ Research Analysis

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.