• Merchandise Associate

    ASM Global (Boston, MA)


    POSITION: Merchandise Associate

     

    DEPARTMENT: Operations Department

     

    REPORTS TO: Joe Cunningham

     

    FLSA STATUS: Hourly Non-Exempt

    LEGENDS & ASM GLOBAL

    Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

     

    Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

     

    ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

     

    Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

    THE ROLE

    The Merchandise Associate is responsible for creating the ultimate observatory experience for our guests by providing them with a legendary experience each time they enter the View Boston Observatory retail store. The Merchandise Associate goes above and beyond to exceed our guest’s expectation in customer service, display of merchandise, and attention to detail.

    ESSENTIAL DUTES AND RESPONSIBILITIES

    + Provide an exciting, positive, and fun environment for our diverse team.

    + Greet guests and gauge their interest to provide appropriate sales recommendations.

    + Consistently operate the POS systems accurately and efficiently.

    + Present merchandise to increase sales with add on items.

    + Describe merchandise features, benefits, and explain use.

    + Retain current knowledge on promotions and in-store sales and events.

    + Maintain inventory, merchandise placement, and accurate counts.

    + Assist in counting inventory.

    + Continually increase knowledge of products.

    + Assist the merchandise set-up team with plan-o-grams, merchandise placement, and inventory control.

    + Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

    + Demonstrate ownership of space by cleaning, re-stocking, and performing any other tasks assigned by leadership.

    + Perform other duties, tasks and responsibilities as assigned by management.

    SUPERVISORY RESPONSIBILITIES

    Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION AND/OR EXPERIENCE

    + High school graduate, GED, or equivalent experience in comparable company.

    SKILLS AND ABILITIES

    + Honesty and integrity in all actions.

    + Ability to take constructive feedback and to make necessary changes.

    + Excellent customer service and selling skills.

    + Innovative self-starter, who can work independently and as part of a team.

    + Excellent interpersonal, verbal, and written communication skills; ability to communicate effectively at all levels both internally and externally.

    + Ability to work independently and manage time effectively.

    + High level of demonstrated professionalism and customer service.

    + Ability to understand written and oral direction and communicate with others.

    + Ability to work a schedule with extended hours or irregular shifts including nights, weekends, and holidays.

    + Ability to lift up to 50 pounds, stand for extended periods of time, and work extended hours.

    COMPENSATION

    Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

    WORKING CONDITIONS

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    NOTE:

    The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

     

    Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.