• System Administrator

    City of Des Moines (Des Moines, IA)


    System Administrator

     

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    System Administrator

     

    Salary

     

    $50.54 - $61.46 Hourly

     

    Location

     

    Des Moines, IA

     

    Job Type

     

    Regular Full-Time

     

    Job Number

     

    5339-11-2025

     

    Department

     

    City Manager Office

     

    Division

     

    CM023100 Public Safety Information Technology

     

    Opening Date

     

    12/01/2025

     

    Closing Date

     

    12/15/2025 4:00 PM Central

    FLSA

    Exempt

     

    Bargaining Unit

    MEA

    Occupational Group

     

    Civil Service

     

    Location of Vacancy

     

    Public Safety Information Technology

     

    Recruitment

     

    Entrance

     

    Selection Method

     

    Applicants deemed most qualified based on qualifications may be contacted for an interview. Qualified applicants who need a reasonable accommodation must inform this office at (515) 283-4213 or TTY at Iowa Relay at 711 or 1-800-735-2942 prior to closing date.

     

    + Description

    + Benefits

    + Questions

     

    Distinguishing Features of the Class

     

    Performs responsible technical work involving the installation, configuration, and maintenance of public safety information systems, including servers, operating systems, server software, applications, and hosted or cloud services; performs directly related work as assigned.

     

    The principal function of an employee in this class is to provide technical support related to public safety information systems. The work is performed under the direct supervision of the Deputy Chief Information Officer or designee, but considerable leeway is granted for the exercise of independent judgement and initiative. This class works with vendors and other technical support staff to perform installation, configuration, and maintenance of servers, operating systems, software, applications, databases, hosted or cloud services, and other tasks required to establish and maintain public safety information systems. This class and provides direction or assistance as appropriate to other department employees involved in customer assistance, technical support, application or system analysis and maintenance, application and database development, and troubleshooting of public safety information systems. This class also instructs users and other technical support staff and develops and delivers training for the effective use and maintenance of supported systems. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other City employees and technical vendors. The principal duties of this class are performed in a general office environment.

     

    Acceptable Experience and Training

     

    + Graduation from an accredited program of study with an Associate Degree in Computer Science or related field; and

    + Specialized training in system administration, network technologies, and network administration; and

    + Two years’ experience maintaining enterprise information systems, services, or servers in a Microsoft on-premise or cloud-hosted environment; or

    + Any equivalent combination of experience and training which provides the knowledge skills and abilities necessary to perform the work may be substituted for specific requirements.

     

    College transcripts must be submitted with your application or separately to the City of Des Moines Human Resources Department by email to humanresources ([email protected]) @dmgov.org, by fax to 515-237-1680, or by mail or hand delivery to 1551 E. Martin Luther King Jr. Pkwy, Des Moines, IA 50317 on or before the application deadline in order to receive credit. Failure to submit transcripts may result in application disqualification.

     

    Required Special Qualifications

     

    + Must possess a valid Iowa Driver's License or evidence of equivalent mobility.

    + Candidates for positions in this class must pass a post-offer drug screen and physical examination.

     

    Examples of Essential Work (Illustrative Only)

     

    + Installs and configures (Public Safety) enterprise application software, services, and servers.

    + Installs and configures server operating systems and server software components.

    + Troubleshoots (Public Safety) enterprise information systems including coordinating with vendor technical support.

    + Provides technical advice, documentation, and assistance to other technical staff as appropriate for troubleshooting.

    + Manages vendor technical support issues, service agreements, and performance.

    + Works with analysts and other technical staff to develop and test solutions for new business use cases, process changes, information or data needs, and technology upgrades to (Public Safety) enterprise information systems.

    + Establishes and maintains user accounts and security.

    + Establishes and maintains system security in accordance with City security standards and policies.

    + Performs backup, monitoring, testing, and other tasks required to maintain system integrity and performance.

    + Acquires and applies patches and fixes to server operating systems and application software.

    + Reviews and makes recommendations for hardware, software, or database upgrades and modifications to (Public Safety) enterprise information systems.

    + Develops and conducts appropriate user training.

    + Keeps immediate supervisor advised of work progress including current and potential problems and suggests methods for solving such problems.

    + Maintains knowledge of current state of technology that applies to areas of responsibility.

    + Performs other related duties as assigned.