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Position Summary

The Manager of Outpatient Behavioral Health Services oversees the operations, clinical quality, and administrative functions of all hospital-based outpatient behavioral health programs. This manager-level role provides leadership, supervision, and coordination across multiple programs, ensuring high-quality, patient-centered care. The Manager collaborates with hospital departments, community partners, and interdisciplinary teams to optimize patient access, program efficiency, and regulatory compliance.

Program Leadership & Oversight

+ Oversee outpatient behavioral health programs, including outpatient mental health services, intensive outpatient services, TLC-Subacute services, and ARCH.

+ Ensure smooth day-to-day operations across multiple programs, including intake, scheduling, admissions, discharges, and follow-up care.

+ Lead program development, policy implementation, and workflow optimization to improve patient access, engagement, and outcomes.

+ Ensure compliance with hospital policies, DNV standards, and state/federal regulations.

+ Work with director to monitor performance metrics, program outcomes, and quality improvement initiatives across all outpatient programs.

Staff Supervision & Development

+ Supervise multidisciplinary teams across all outpatient programs.

+ Act as a clinical and operational resource for staff.

+ Lead hiring processes, onboarding, and staff evaluations.

+ Facilitate team meetings and professional development initiatives.

+ Promote a supportive workplace culture across programs.

Patient Care & Community Coordination

+ Oversee patient care quality and continuity across outpatient programs.

+ Collaborate with hospital departments and community partners to ensure smooth transitions of care and access to resources.

+ Serve as a primary resource for patients and families, addressing concerns, engagement, and education.

+ Support patient engagement initiatives and advocate for culturally competent, trauma-informed care.

Administrative & Financial Oversight

+ Assist with program budgeting, expense monitoring, and resource allocation.

+ Collaborate with revenue cycle teams on billing, authorizations, and denials management.

+ Manage logistical needs, including supplies, equipment, and scheduling.

+ Maintain accurate records for program activities, outcomes, and staff training.

Qualifications, Knowledge & Experience

Required:

+ Actively engaging in a Bachelors of Social Work, Psychology, Healthcare, or related field.

+ Minimum of 3–5 years of progressive experience in behavioral health, healthcare management, or care coordination.

+ Demonstrated leadership and supervisory experience in a clinical or healthcare setting.

+ Current valid driver’s license with eligibility for coverage under Mary Greeley Medical Center’s insurance policy.

+ Basic Life Support (BLS) for Healthcare Providers within 90 days of hire (must maintain).

+ Mandatory Reporter training within 90 days of hire (must maintain).

Preferred:

+ Experience managing hospital-based or outpatient health programs.

+ Familiarity with Electronic Health Record (EHR) systems.

+ Knowledge of Medicaid, Medicare, and commercial insurance process