"Alerted.org

Canton, MI, USA | Operations | Full Time

Quality

+ E nsure quality metrics are achieved and results communicated.

+ Create and execute improvement plans as required for sustained achievement.

+ Understands and communicates customer quality expectations to plant associates.

+ Ensures IATF compliance.

+ Facilitate the creation and/or implementation of new or changed quality procedures or guidelines.

+ Ensures all customer complaints are recorded and internal/external corrective actions are completed timely and to the satisfaction of the customer through effective root cause analysis and problem solving.

Sales and Customer Interaction

+ Ensures customer satisfaction through quality and service performance as well as relationship development.

+ Ensures relationships developed for key plant customers and end-users.

+ Collaborates with HQ Sales Department for:

+ Customer communication and relationship development

+ Business development

+ Customer forecasts

+ Assists Operations Manager with business plan and growth requirements through development and execution of sales strategies.

+ Leads CSR Team to establish strong customer relationships through communication and delivery of quality and service beyond the customer expectations.

+ Understand customer requirements for quality and service performance metrics.

+ Develops and executes improvements plans as necessary.

+ Assists in problem solving of customer issues.

+ Understand customer business for internal forecasting and business development.

+ Communicates information to the appropriate associates to ensure alignment within our organization.

+ Quote/Price services in accordance with Account Manager/Operations Manager.

+ Reference Sales Department Flow Diagram.

Productivity

+ Responsible for associate staffing, assignments, and scheduling of associates for the QCR department.

+ Ensures the accuracy of ERP (Genesis) customer specificiations and associate instructions to provide a seamless interaction between planning and production.

+ Reports plant capacity, current and forecasted, to Operations Manager.

+ Works with team to determine solutions for capacity information which is not aligned with normal plant operation and/or customer forecasts. Ensures production schedule is effective and efficient. Collaboration with Process Manager required.

Continuous Improvement

+ Work together with local plant leadership to take responsibility of quality and improvement strategies in alignment with customer requirements and customer satisfaction.

+ Identify opportunities for modifying, automating, and streamlining processes and make business case recommendations based on analysis.

+ Continuously strives to increase customer satisfaction through improvements of key metrics which may include on-time delivery, carrier wait times, inventory management, and communication with key customers.

+ Works with Process Manager to increase plant efficiency and improve communication.

+ Develops and maintains policies and procedures for QCR Group focused on customer satisfaction and process efficiency; creates KPIs to maintain, track, and improve effectiveness of QCR Group.

+ Take a lead role in change initiatives; never satisfied and always looking to improve.

+ Develop metrics and reporting tools that can be used to measure effectiveness and efficiency of processes or systems

+ Ensures that good communication occurs from the production office to production floor

OTHER DUTIES :

+ Key Relationships For Collaboration

+ All Associates

+ Sales Department

+ Interplant Peer Group

+ Shared Service Departments As Necessary