• Patient & Family Concierge, CVU

    UPMC (Cumberland, MD)


    Join UPMC Western Maryland's Cardiovascular Step Down team as a Patient & Family Concierge, where you'll provide compassionate service and support to patients, families, and visitors. Your goal is to create a top-notch experience for everyone in the hospital, ensuring satisfaction and quality care from start to finish.

     

    This position is to cover day/evening shifts Monday through Friday. No weekends or holidays required!. The final candidate will be placed in the appropriate rate and title based on experience. The minimum hiring rate for a Patient and Family Concierge is $17.64.

    Responsibilities:

    + Destination Coordination: Greet patients and families warmly, provide directions, and escort them to their destinations. Share patient information appropriately, issue parking discounts, and assist with parking functions.

    + Environmental Services: Keep patient rooms and public areas clean and organized. Change bed linens, replenish supplies, and report maintenance issues.

    + Dietary Services: Assemble and serve meals according to dietary needs, maintain food safety, and deliver meal trays to patients.

    + Transportation Services: Safely transport patients, equipment, and lab specimens. Maintain and disinfect transportation equipment.

    + Supply & Equipment Management: Order and organize supplies, deliver materials to patient units, and monitor inventory and expiration dates.

    General Duties:

    + Answer unit phones and respond to call lights.

    + Interact with patients, assess their needs, and ensure all areas are satisfactorily maintained.

    + Adhere to hand hygiene and infection control procedures.

    + Follow mandatory reporting procedures for any incidents affecting patient care.

    + Exhibit UPMC Values and practice key behaviors in all responsibilities.

     

    Join us and make a difference in the lives of our patients and their families!

     

    + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.

    + High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.

    + Previous experience in health care or customer service is a plus, but not required.

    + Ability to follow written and verbal instructions.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran