• Patient Financial Coordinator - Radiation Oncology

    UPMC (Pittsburgh, PA)


    UPMC Hillman Cancer Center is seeking a Patient Financial Coordinator - Join Our Team!

     

    Are you an experienced medical office professional ready to take the next step in your career? We're looking for a Patient Financial Coordinator to join our team and play a key role in supporting patients and ensuring a smooth financial process.

     

    In this role, you'll go beyond front-office responsibilities-you'll help patients understand their insurance benefits, secure authorizations, and explore financial assistance options. Your expertise will make a real difference in creating a seamless and compassionate patient experience.

    Why You'll Love Working With Us

    + Growth Opportunity: This is the second step on the financial career ladder-perfect for someone with prior experience who's ready to advance.

    + Team Collaboration: At our radiation oncology office at St. Clair Hospital, teamwork drives everything we do. You'll work closely with providers and colleagues to deliver exceptional care.

    + Work-Life Balance: Enjoy a full-time schedule, Monday through Friday, 7:00 am to 3:30 pm-no evenings, weekends, or holidays.

    + Meaningful Impact: Your work directly supports patients during a critical time in their lives.

     

    Ready to take the next step? Apply online today and join our mission to provide outstanding care at Hillman Cancer Center!

    Responsibilities:

    + Assist with inquiries from walk-in patients regarding billing problems in conjunction with the Patient Financial Services Department.

    + Assist patients with applying for UPMC Financial Assistance program. Ensure that all the regulatory and financial requirements are met.

    + Maintain compliance with quality standards.

    + Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods. Resolve complex outstanding patient issues.

    + Perform benefit education and financial counseling on potential out of pocket transplant related expenses with patients during clinic appointments and subsequent discussion via telephone on an as needed basis.

    + Submit Medical Assistance Presumptive Eligibility applications with the mandated requirement of five days.

    + Maintain department productivity levels.

    + Conduct daily review and analysis of accounts flagged for review.

    + Assist uninsured or underinsured patients with obtaining health care coverage, with either the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.

    + Performs duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity an Respect, Caring and Listening, Excellent and Innovation, Responsibility and Inegrity) in all consumer and UPMC interactions.

    + HS/Equivalent and 4 years of experience OR BS required

    + Prior experience working with patients.

    + Familiarity with Pennsylvania Medical Assistance, UPMC Financial Assistance Progam preferred.

    + Strong PC and computer skills are required.

    + Must possess excellent communication and customer service skills.

    + Must display leadership skills.

    + Must be able to pass the Certified Application Counseling training within the first 4 weeks of employment.

    + Must be dependable, professional, have strong interpersonal skills, be an excellent communicator and have the ability to prioritize the workload.Licensure, Certifications, and Clearances:

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran