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Clinical Coordinator, MH/SA Outpatient Services

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Clinical Coordinator, MH/SA Outpatient Services

Salary

$59,393.29 - $100,692.42 Annually

Location

7460 Tidewater Drive, VA

Job Type

Permanent Full-time

Job Number

13564

Department

Community Services Board

Division

Substance Abuse Services

Opening Date

12/02/2025

Closing Date

12/12/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, intellectual/developmental disabilities, and housing and homelessness. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. The NCSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the people we serve.

The NCSB is seeking a compassionate and driven Clinical Coordinator to make a meaningful impact in the lives of clients serviced in the City of Norfolk. In this role, you'll assess individuals with co-occurring substance use and mental health disorders, facilitate access to critical services, and collaborate with internal and external stakeholders to improve the quality of services provided. You'll also assist in program development and assist in providing clinical supervision. If you're passionate about helping others navigate complex systems and ready to support those who have are in need of community support, we encourage you to apply today!

Departmental Hiring Salary Range: $59,393-$68,301

Essential Functions

Essential functions include but are not limited to:

+ Provides direct supervision to Clinicians and Counselors within the Outpatient Services program, which includes performance management issues as well as regular clinical and administrative supervision.

+ Monitor program utilization, measurable outcomes through observations, clinical chart reviews and available computerized data systems as available.

+ Research best practice, science-based approaches for both educational and treatment services for a variety of target populations. Assists clinical supervisor with program development activities to include appropriate clinical practices across all Outpatient Services programs.

+ Coordinates the delivery of quality services via holistic and comprehensive clinical treatment provided by assigned staff. Collaborate with other CSB programs as necessary and appropriate.

+ Assures compliance with agency policies/procedures regarding the proper maintenance of consumer records to include documentation, treatment planning, service referral and access. Ensures adherence to confidential provisions through chart reviews/sweeps, monthly supervision and direct observation of activities of assigned staff/programs.

+ Assists in researching funding and grants as necessary to maintain viability of the program(s) and provide enhanced service options based on identified need and available resources.

+ Participates in interdisciplinary team meetings to address clinical and administrative issues. May facilitate these meetings in the absence of clinical supervisor.

+ Participate in monthly supervisory staff meetings and routine supervision as scheduled.

+ Ensure that program staff maintains the requisite knowledge and competencies to deliver responsive and effective services to meet identified service demands through on-going supervision and clinical chart reviews. Provides necessary coaching/supervision and/or training to staff in assessed areas of need. Communicates staff needs to the Programs Manager to coordinate additional subject matter experts if needed to augment in-house training and technical assistance.

+ Responsible for providing performance evaluations of all assigned staff in a timely manner using information gathered through routine individual supervision meetings and direct observation.

+ Responsible for completion of required documentation, including weekly time sheets, a monthly program report and other reports as requested in a timely manner. Reviews productivity reports of assigned staff on a weekly basis.

+ Other duties as assigned by the Supervisor.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through six (6) years of college resulting in a Master's degree in a Human Services field; or an equivalent combination of training and experience.

Three (3) years of clinical experience in a management and/or administrative role.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

+ Must be certified or certifiable in Basic First Aid and CPR

+ Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

+ Yes

+ No

07

Are you a Licensed Professional Counselor or Licensed Clinical Social Worker in Virginia?

+ Yes

+ No

08

How many years of supervisory experience do you have?

+ No experience

+ Less than 3 years of experience

+ 3-4 years of experience

+ 5-6 years of experience

+ 7 or more years of experience

09

Do you have a minimum of three years of clinical experience in management and/or administrative role?

+ Yes

+ No

10

Do you have a valid driver's license?

+ Yes

+ No

11

Please provide the name, email address, and phone number of your current or most recent supervisor

12

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

13

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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