• Network Metrics & Observability Intern

    Xylem (Charlotte, NC)


    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

    THE ROLE:

    Xylem is seeking **Network Metrics & Observability Intern** candidates to join our Global Network Services team. In this role, you will help strengthen visibility into Xylem’s global network by developing dashboards, analyzing performance metrics, and supporting data-driven decision-making. This internship is ideal for students interested in the intersection of data analytics, cloud monitoring tools, and infrastructure operations.

     

    Xylem Summer Internships typically last **10–12 weeks** and provide hands-on, professional experience that makes a lasting contribution to Xylem. The program is designed to build a pipeline of talented undergraduate students interested in careers within the water innovation technology industry. Interns are a primary talent pool for early-career full-time roles and rotational programs.

     

    The hourly rate for an intern depends on several factors including major, year in school, and geographic location. The average hourly rate ranges from **$21.00–$27.00/hour** .

     

    Xylem does not provide visa sponsorship for this position

    CORE RESPONSIBILITIES:

    • Develop and enhance **Grafana dashboards** to visualize site health, latency, uptime, circuit performance, and SLA compliance

    • Support Cisco **ThousandEyes** monitoring through test configuration, validation, and analysis of synthetic and endpoint data

    • Build and maintain **Power BI** reports for IT leadership to track network performance and operational trends

    • Assist with data validation, metric definitions, tagging accuracy, and integration across observability tools

    • Partner with Network Engineering, Cloud Services, and Operations teams to ensure accurate and reliable reporting

    • Document dashboards, data queries, and operational processes to support long-term scalability

    • Contribute ideas to improve data quality, usability, automation, and insight generation within the observability ecosystem

    REQUIRED QUALIFICATIONS:

    • Currently pursuing a degree in Computer Science, Information Technology, Data Analytics, Engineering, or related field

    • Foundational understanding of networking concepts (DNS, routing, latency, error rates)

    • Coursework or exposure to visualization tools such as Grafana, Power BI, or Tableau

    • Strong analytical and problem-solving skills with high attention to detail

    • Ability to work collaboratively in a fast-paced, globally distributed environment

    PREFERRED QUALIFICATIONS:

    • Familiarity with APIs, SQL, PromQL, Python, or similar technologies (through coursework or projects)

    DAY IN THE LIFE:

    _A typical day as a Network Metrics & Observability Intern may include:_

    • Designing or refining Grafana dashboards

    • Validating ThousandEyes tests or reviewing monitoring outputs

    • Building new Power BI pages for leadership reporting

    • Collaborating with network engineers to align metrics with operational needs

    • Documenting dashboards, definitions, or queries for long-term maintainability

    • Analyzing trends in latency, application performance, uptime, or other KPIs

    • Identifying opportunities to automate or improve reporting workflows

     

    Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

     

    At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

     

    Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation