• Engineering Technician

    Insight Global (Melbourne, FL)


    Job Description

    A client of Insight Global is looking for an Engineering Tech to join their team in Melbourne, FL. This position is part troubleshooting and computer repair, part asset management, and part shipping out equipment to the field. The right candidate will be detailed orientated and thorough when adhering to processes. In this role, you will provide hands-on maintenance and troubleshooting for hardware issues across computers, monitors, servers, and communication equipment from vendors such as Cisco, Dell, Oracle, HP, Xerox, and NetApp. You will diagnose and resolve failures on multiple operating systems, including Windows, Linux, and Unix, while maintaining accurate records of all troubleshooting and repairs in a ticketing system. Responsibilities include refurbishing and testing hardware returned from the field or lab, documenting repair and testing procedures, and analyzing failure trends and inventory data to inform engineering teams and recommend solutions. You will manage shipments by fulfilling requests, packing equipment, and creating documentation, as well as tracking outstanding returns and transporting hardware between labs, warehouses, and repair facilities. Additional tasks include performing software builds on various baselines, tagging and recording new hardware assets, conducting inventories and audits, and reconciling asset databases. You will also provide guidance to on-site technicians during preventative maintenance, develop repair and testing procedures, assist in creating maintenance manuals and technical documentation, and research new issues to build troubleshooting resources. This position requires adherence to established procedures, safeguarding government-furnished property, and applying engineering principles to optimize maintenance processes and improve inventory management. Critical thinking and independent action are essential to resolve complex issues effectively.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    1+ years of experience in a technical support or computer repair position

     

    Experience diagnosing hardware issues on enterprise servers, disk arrays, monitors, and computers

     

    Inventory and Asset management experience

    Excel experience

    Detail oriented Troubleshoot failures using multiple OS platforms to include Windows, Linux, and Unix