• Help Desk Technician

    Insight Global (Richmond, VA)


    Job Description

    Insight Global is looking for a Help Desk Technician to join our top chemical client. The work authorization is not specialist and the salary range is $50,000-$56,000. We are looking for someone who has basic helpdesk experience and is comfortable providing phone support to internal end-users using Windows Operating Systems (windows 10) and Microsoft Office (Excel, Word, Outlook, Project). They will be responsible for diagnosing and troubleshooting the supported hardware and software applications, documenting issues and resolutions for tracking and training purposes, and escalating more complex problems to second-level support. Additional responsibilities below:

     

    1. Respond to all End User support calls, emails, and electronic requests in accordance with established policies, procedures to meet First call Resolution (FCR) and set forth SLAs

    2. Responds to service requests, including password resets or system access requests

    3. Image or configure PC's, perform PC imaging or reloading as needed

    4. Evaluate existing systems assuring that the Virus and security updates are current, check the overall health of the system.

    5. Support the client's IT security policies, processes, and procedures to comply with mandates including Sarbanes Oxley.

     

    Ticketing/Call volume ranges from 25-45 tickets a day

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    2+ years of prior helpdesk experience

     

    Basic troubleshooting experience

     

    Experience using any ticketing system (client uses Manage engine Service Desk+)

     

    Ability to provide basic phone support

     

    Strong communication and documentation skills

     

    Personable and self-motivated