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Description

**SAIC** is seeking a **IT Support Technician 3** to streamline solutions to a growing enterprise environment supporting one of our esteemed Federal clients.

ONSITE 5 DAYS – Washington, DC.

Job Duties:

+ Responsible for providing IT support to end users for complex issues.

+ Escalation points for IT Support Techs level 1 and 2.

+ Creates, updates and closes, incident, and service requests with the IT service management system. Adheres to IT Processes and SOPs.

+ Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 – 8,000 users.

+ Providing end-user software and hardware troubleshooting and support in-person or over the phone.

+ Over 3 years of Intune Suite Experience supporting Windows 11 and Microsoft 365 apps.

+ Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

+ Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10-11 operating system(s) and MACs to resolve customer workstation issues.

+ Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 10 & 11 print server environment to include multi-function printers using Web Jetadmin and HP Universal Print Drivers.

+ Troubleshooting Apple MAC computers.

+ Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.

+ Upgrading end user computer systems ensuring no data loss.

+ Supporting Microsoft software packages to include Microsoft Office 365, and other commonly used desktop related applications.

+ Engaging engineers from multiple teams.

Qualifications

Required:

+ BS and 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. (4 year’s experience in lieu of degree).

+ Ability to obtain and maintain a Public Trust requiring U.S. Citizenship.

+ Broad base of knowledge and be fluent in multiple IT disciplines such as:

+ computing,

+ computer workstations,

+ computer hardware and software,

+ productivity tools,

+ applications,

+ networking.

+ CompTIA A+ certification may be substituted for 1 year experience.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2511874

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability