• IT Support Lead

    SAIC (Honolulu, HI)


    Description

    This is an opportunity oriented towards SAIC’s Army Enterprise IT activities and INDOPACOM initiatives. Open to qualified applicants who may be in a redeployment state, peninsula based or other PACOM initiatives that may be ending.

     

    Position is contingent upon award or opening on a funded contract.

     

    Positions will be located in Hawaii, Japan and Korea.

     

    SAIC is seeking a Lead for IT Support. The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and infrastructure improvement. This role develops, maintains, and implements IT systems, applications, and network configurations. Lead must be able to coordinate desktop IT support for US Networks and Mission Partner Environments in support of senior staff members and across geographically dispersed locations with multiple service providers.

    Responsibilities include:

    + Resolve escalated service requests and technical issues

    + Analyze, recommend, and implement IT infrastructure improvements

    + Configure, maintain, and troubleshoot systems, networks, and applications

    + Support end-users onsite, remotely, and via phone/email

    + Provide technical leadership on Microsoft, Apple, and server systems

    Qualifications

    EDUCATION AND EXPERIENCE:

    + Bachelors degree, additional years of experience in lieu of degree may be considered

    + 3-5 years’ experience managing help-desk support for organizations of over 1000 personnel

    + Prior experience providing IT support in Military facilities

    CERTIFICATION REQUIREMENT:

    + IAT-III certification as defined DOD 8570.01-M / DOD 8140 Security Level

    CLEARANCE REQUIREMENT:

    + Must have an active Secret clearance

     

    Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2511929

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability