• Senior Director (Care Management and Social Work)

    University of Michigan (Ann Arbor, MI)


    SENIOR DIRECTOR (Care Management and Social Work)

    Job Summary

    The Senior Director of Care Management and Social Work is responsible for providing overall leadership, strategic direction, and operational management of Michigan Medicine's Care Management and Social Work programs. This role ensures seamless, high-quality, patient- and family-centered care across the continuum, including acute, ambulatory, and post-acute settings. The Senior Director leads interdisciplinary teams in advancing care coordination, utilization management, discharge planning, psychosocial care, and innovative partnerships with community and academic stakeholders.

     

    As a senior leader, this individual partners with executive leadership, medical staff, and other healthcare teams to align departmental goals with Michigan Medicine's mission of excellence in clinical care, education, and research. The role also supports staff development, fosters a culture of respect and inclusion, and ensures compliance with regulatory, financial, and accreditation requirements.

    Organizational Relationships

    + Reports to the Associate Chief Nursing Officer (ACNO) for Primary Care and Post Acute

    + Partners with the Medical Director for Care Management

    + Work closely with Finance and Revenue Cycle teams to ensure optimized billing practices, appropriate utilization, and overall operational efficiency.

    + Collaborates with nursing leadership, Department Chairs, hospital and ambulatory leadership, and the University of Michigan School of Social Work.

    + Provides functional and administrative supervision for Associate Directors, Clinical Nursing Directors, Social Work Managers, Nursing Supervisors, Staff Nurses, Care Management Social Workers, Clinical Pastoral Education leaders, and support staff.

     

    Mission Statement

     

    Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

     

    Why Join Michigan Medicine?

     

    Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

     

    What Benefits can you Look Forward to?

     

    + Excellent medical, dental and vision coverage effective on your very first day

    + 2:1 Match on retirement savings

    Responsibilities*

    Leadership & Strategic Direction

    + Provide leadership for all aspects of care management and social work across adult and pediatric inpatient, ambulatory, post-acute care settings and emergency room.

    + Implement and sustain the Michigan Medicine Model of Care Management, ensuring integration of clinical, psychosocial, and spiritual care services.

    + Develop innovative models of care, including community partnerships and alternatives to hospitalization, to improve capacity, quality, and outcomes.

    + Serve as the central resource to executive leaders on strategies that are patient-centered, financially responsible, and compliant with regulatory requirements.

    + Foster a culture of respect, diversity, equity, and inclusion, ensuring equitable opportunities for staff and optimal care for patients and families

    Operations & Program Oversight

    + Ensure highly effective departmental operations, including access, utilization review, care coordination, transition of care, clinical social work, and spiritual care.

    + Maintain accountability for quality outcomes, staffing levels, staff competency, and adherence to labor agreements.

    + Oversee program development, budgets, and performance dashboards, using data to drive improvement in care management and social work outcomes.

    + Ensure compliance with CMS Conditions of Participation, payer requirements, and accrediting body standards.

    Education, Research & Professional Development

    + Support the alignment of care management and social work with academic missions, including education of nursing and social work students, clinical pastoral education, and faculty practice.

    + Lead or partner on quality improvement and research projects; support innovation in care coordination and psychosocial care delivery.

    + Provide teaching and mentorship, including master's-level teaching in the School of Social Work and training for residents, interns, and interdisciplinary staff.

    + Champion professional development, competency training, and leadership growth for staff.

    Collaboration & Representation

    + Partner with Finance, Revenue Cycle, and Contracting to optimize clinical and financial outcomes.

    + Collaborate with physician advisors, community agencies, and post-acute partners to ensure effective transitions of care.

    + Represent Care Management and Social Work on institutional committees, emergency preparedness initiatives, and executive forums.

    + Serve in hospital administrative coverage rotation with other senior leaders.

     

    Nursing Specific Info

     

    Required qualifications must be met by the candidate in order to be interviewed and considered for the position. If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.

    Required Qualifications*

    Education:** Master's degree in Nursing, Social Work, Hospital/Health Administration, Business or related health care field is required. **Licensure/Certification:** Current State of Michigan RN or MSW licensure. **Experience:

     

    + Minimum of five (5) years progressive leadership experience in acute care, case management, social work, utilization review, or discharge planning.

    + Demonstrated financial acumen with expertise in hospital and payer reimbursement models; ability to partner effectively with Finance and Revenue Cycle to optimize billing, utilization, and reimbursement performance.

    + Demonstrated success managing large, complex teams across multiple care settings.

    + Proven experience in budget management, strategic planning, program development, and regulatory compliance.

     

    NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position.

    RESUME REQUIRED (for both internal & external applicants):

    You must attach a complete and accurate resume to be fully considered for this position.

    Desired Qualifications*

    + Doctoral degree (DNP, PhD, DrPH, or equivalent).

    + Experience in ambulatory care

    + Experience in post-acute care services

    + Professional certification (ACM, CCM, CNML, NE-BC, NASW, FACHE).

    + Experience in research, grant writing, or innovative program development.

    + Familiarity with spiritual care program oversight

    + Excellent interpersonal, communication, and collaboration skills with ability to lead across disciplines.

     

    Work Schedule

     

    Full-time position; FSLA: Exempt

     

    Background Screening

     

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    271507

     

    Working Title

     

    SENIOR DIRECTOR (Care Management and Social Work)

     

    Job Title

     

    Case Management Director

     

    Work Location

     

    Michigan Medicine - Ann Arbor

     

    Ann Arbor, MI

     

    Modes of Work

     

    Onsite

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Exempt

     

    Organizational Group

     

    Um Hospital

     

    Department

     

    MM ACS Nursing Care

     

    Posting Begin/End Date

     

    12/02/2025 - 12/17/2025

     

    Career Interest

     

    Administration

     

    Director/Manager/Supervisor

     

    Healthcare Admin & Support

     

    Nursing- All Nursing

     

    Nursing- Nursing Management

     

    Nursing- Care Management/Capacity Management

     

    Social Work