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Overview

Empower Teams. Elevate Experience. Deliver Seamless Support.

We are hiring a skilled and customer-focused Tier 2 IT Support Specialist to join our growing Corporate IT

Services team. Reporting to the Senior IT Service Desk Manager, this role plays a vital part in delivering timely and effective technical support to our user community—including direct involvement in new hire onboarding through our Onboarding Command Center (OCC).

You’ll be instrumental in troubleshooting technical issues, supporting onboarding activities, and ensuring a smooth and professional IT experience for employees across all business units.

Key Responsibilities

+ Serve as Tier 2 support on the corporate service desk, providing technical assistance and troubleshooting for end users

+ Participate in the Onboarding Command Center (OCC) to deliver a seamless IT onboarding experience for new hires

+ Provide onboarding guidance and respond to training and access-related questions from candidates and hiring managers

+ Install and configure hardware and software; troubleshoot VDI, Windows, and networking issues

+ Resolve incidents and service requests promptly while maintaining high standards of customer service

+ Document all tickets and resolutions in the ServiceNow system

+ Escalate complex issues when needed and follow up to ensure resolution and satisfaction

+ Work collaboratively with vendors and internal teams to ensure access provisioning and technology delivery

+ Protect sensitive information by adhering to data security and confidentiality standards

About You

Required Skills & Experience

+ In-depth experience supporting end users in a Windows-based environment, with knowledge of VDI and basic networking

+ Strong interpersonal, written, and verbal communication skills

+ Proven ability to work independently and collaboratively in a high-demand support setting

+ Strong troubleshooting skills with an ability to resolve both technical and user-facing problems

+ Minimum of 3 to 5 years in an IT support role, preferably in a 3,000+ user environment

+ Bachelor’s degree in Management Information Systems, Computer Science, or related field preferred

+ Experience with ServiceNow or other ITSM platforms is a plus

+ Technical certifications (e.g., A+, Microsoft, Network+) are a plus

+ Must be highly organized, detail-oriented, and responsive to evolving business needs

+ Proficiency in Microsoft Office Suite and ability to learn new enterprise systems quickly

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

+ Competitive Pay

+ 401(k) with Company Match

+ Career Advancement Opportunities

+ National & Local Recognition Programs

+ Teammate Assistance Fund

Additional Full-Time Benefits:

+ Medical, Dental, Vision Insurance

+ Mileage Reimbursement or Fleet Vehicle Program

+ Generous Paid Time Off + 7 Paid Holidays

+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

+ Free Continuing Education Units (CEUs)

+ Company-paid Life & Long-Term Disability Insurance

+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today to be part of a high-impact IT team that supports innovation, growth, and exceptional user experience.

Legalese

+ This is a safety-sensitive position

+ Employee must meet minimum requirements to be eligible for benefits

+ Where applicable, employee must meet state specific requirements

+ We are proud to be an EEO employer

+ We maintain a drug-free workplace

ReqID: 2025-131074

Category: Corporate

Position Type: Full-Time

Company: Gentiva