• Call Center Rep.

    BJC HealthCare (St. Peters, MO)


    **City/State:** Saint Peters, Missouri

    **Categories:** Support Services

    **Job Status:** Full-Time

    **Req ID** : 101122

    **Pay Range:** $17.50 – $23.88 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)

     

    Additional Information About the Role

     

    Barnes Jewish Hospital is seeking a a call center representative to handle all incoming calls to the hospital. This individual will also call emergency code on the intercom within the hospital and send out emergency alerts.

     

    Schedule: Nights, rotating

     

    Week 1: Sun & Mon 8 PM-8 AM, Tues 11:30 PM-730 AM, Saturday 8 PM-8 AM

     

    Week 2 Wed, Thurs, Sat 8 PM-8 AM

     

    Overview

     

    **Barnes-Jewish St. Peters Hospital** proudly serves the health care needs of families in St. Charles, Lincoln and Warren counties. The 102-bed community hospital provides comprehensive inpatient and outpatient services including the Siteman Cancer Center at Barnes-Jewish St. Peters Hospital, the Breast Health and Women’s Center, the Cardiology Center, the Neurosurgery Center and the Outpatient Surgery and Endoscopy Center.

     

    Barnes-Jewish St. Peters Hospital is an Accredited Chest Pain Center and carries a Level II stroke certification. Additionally, the hospital’s medical office building houses offices for specialists in primary care, cardiology, obstetrics, dermatology, surgery and pulmonology. Barnes-Jewish St. Peters Hospital also offers outpatient services including physical therapy, a sleep lab, and cardio-pulmonary rehabilitation.

     

    At Barnes-Jewish St. Peters Hosiptal, every decision is made in the best interest of patients and families. This department maintains a manicured campus for patients and visitors.

    Preferred Qualifications

    Role Purpose

     

    Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

    Responsibilities

    + Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.

    + Answers incoming calls according to department guidelines.

    + Provides paging service.

    + Provides clerical duties, organizes and maintains records.

    + Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

    Minimum Requirements

    Education

    + High School Diploma or GED

    Experience

    + <2 years

    Supervisor Experience

    + No Experience

    Preferred Requirements

    Experience

    + 2-5 years

     

    Benefits and Legal Statement

     

    BJC Total Rewards

     

    At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

     

    + Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

    + Disability insurance* paid for by BJC

    + Annual 4% BJC Automatic Retirement Contribution

    + 401(k) plan with BJC match

    + Tuition Assistance available on first day

    + BJC Institute for Learning and Development

    + Health Care and Dependent Care Flexible Spending Accounts

    + Paid Time Off benefit combines vacation, sick days, holidays and personal time

    + Adoption assistance

     

    To learn more, go to our** **Benefits Summary** **.

     

    *Not all benefits apply to all jobs

     

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer