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As a Scheduling Specialist at Lutheran Medical Group you’ll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

+ Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.

+ Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.

+ Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.

+ Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.

+ Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.

+ Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.

+ Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.

+ Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.

+ Prioritizes work efficiently, including processing STAT order timely.

+ Notifies ordering offices if unable to contract their patient to schedule procedures.

+ Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.

+ Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

+ This position may also need to Help with Registration

+ Referral Management , Wait Lists, Appointments, Reminders and monitoring of schedule

+ Ensuring visits have been completed with documentation and charges by end of day

+ Assist with Office Inventory

+ Chart Prep

+ Sending Self check in notifications to patients

+ Knowledge of insurance guidelines and Explanation of Benefits (EOB's)

+ Review patients bill and communication on queried about their bill

+ Collection of co pays and outstanding balances

+ Creating fee tickets and encounters

+ Setting up payment plans

+ Basic knowledge of clinical coding

+ Ability to Float when needed

Qualifications

+ 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required

+ 0-2 years of experience in a customer service role required

Knowledge, Skills and Abilities

+ Strong interpersonal and customer service skills.

+ Ability to handle sensitive information with confidentiality.

+ Proficiency in using registration systems and insurance verification tools.

+ Attention to detail and accuracy in data entry.

+ Excellent organizational and time-management skills.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.