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Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Population Health Clinical Improvement Coach (CIC Coach) will support the Population Health Quality team by developing and implementing a training strategy to providers and staff are up-to-date on any new quality metrics, correctly document in Epic to meet quality initiatives, improving process efficiency and outcomes to support the ongoing transformation of clinical and operational processes to move towards value-based models of care and reimbursement and other duties/projects as needed to support the institution through the use of Epic. The clinical Improvement Coaches are the liaison between the primary care clinic, the Population Health Team, PCIC Coaches and Executive Committees of UNC Health Care.

Responsibilities:

1. Epic Coordination - Uses Epic knowledge in the Ambulatory environment and ability to work with senior leadership, physicians, clinicians, operations, business office, front desk, back office, revenue cycle, including creating Smartphrases and SmartLists; building Templates for Providers for office visits; assisting Providers in Epic and their workflow to achieve best practices, building Preference Lists – including internal and external order knowledge. Knows the correct locations for documentation in Epic for Health Maintenance BPA’s, PQRS, Chronic Care Management, PCMH, CASi, and MIPS/MACRA. Work with the clinics to ensure documentation is being captured in the correct fields during their rooming process workflow. Assisting with Epic workflow assessments, issues, and resolutions for both provider and clinical staff.

2. QI Methodologies- Assist clinics on QI methodologies and work toward gap closure utilizing Epic; Coaching Support- Providing at-the-elbow support to an assigned a group of clinic locations with approximately 80% effort in clinics across a territory in NC; Scheduling monthly visits with engaged clinics, and meeting as needed with other clinic locations; Tracking issues internally to surveil trends, issues, or successes; Effectively follows up and closes all issues assigned or identifies issues to management with recommendations on how to proceed; Problem solving using familiar resources such as playground, USPSTF website, training library, and heat system; Keeping the clinics updated on new EPIC tools from the PQI Population Health Team build and changes to Epic workflows; Help clinics understand and utilize Pop Health tools, Patient Panel and Healthy Planet reports;

Other information:

Qualifications

Required

• Appropriate education tied to licensure (For ex: Bachelor of Nursing for RN, Masters in Nursing).

• Clinical Licensure (RN) is required.

• Three (3) years of clinical experience in a healthcare setting required.

Knowledge/Skills/and Abilities Requirements

• Understands Health Maintenance logic, build, and modifiers; Comfortable working with BPA’s including the logic, build, and workflows; General clinical workflow knowledge to assist in day-to-day Epic documentation for initiatives and tasks.

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: PBMD Population Health

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: DR PARK

Exempt From Overtime: Exempt: Yes

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.