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Description

Introduction

Are you ready to manage in a new era as a Front Office Manager where building a healthier tomorrow is more than a job? Our HCA Florida Capital Hospital team is committed to partnership, innovation, legacy and improving more lives in more ways. Share your resume today.

Benefits

HCA Florida Capital Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Our teams are dedicated to improving human life. Each year about five percent of all U.S. hospital services happen at an HCA Healthcare facility. Be an impact as a(an) Front Office Manager where your passion for leading and creativity are valued? We want your knowledge and expertise!

Job Summary and Qualifications

POSITION SUMMARY:

Responsible for the direction and supervision of front office personnel. Provides feedback on daily registration processes. Provides assistance to all staff as necessary to insure compliance with department policies and procedures. Assist nursing and therapy with patient care as needed. Complies charge information, assist in coding and entering charges into billing system. Pre-registration and insurance verification. Assures positive customer service to all patients. Complies charge entry information and assist in coding and enters as needed.

ESSENTIAL FUNCTIONS:

1. **Assist in interviewing process for hiring front office personnel**

1. **Trains and supervises all new front office employees.**

1. **Supervises front office functions correctly via communications from the billing department.**

1. **Monitors patient demographic entry for corrections and “fatal” error report. Makes corrections as needed.**

1. **Supervises and reviews the quality of patient registration on a daily basis, to ensure all accounts are registered and completed in a timely manner, and insures department standards are met.**

1. **Assists with educating, training and communicating with front office staff of any changes pertinent to their rolls.**

1. **Orders all office supplies according to budget and department needs. Actively seeks ways to control cost without compromising patient safety and quality of care.**

1. **Works in clinic as part of the treatment team to help coordinate the flow and care of patients when needed.**

1. **Demonstrates professionalism while interacting with patients, families, staff and other health care providers.**

1. **When appropriate, relieves front staff members during employee sick/vacation time, including nursing area as needed.**

1. **Ensures all signatures necessary for treatments, release of medical information, assignment of benefits, and payment for services rendered are complete.**

1. **Assist with registering all patient accounts.**

1. **Calculates, reviews and collects copays at time of service, assist front office staff with point of service copays when applicable.**

1. **Calculates estimate for radiation therapy services and advised patient via telephone and or during sim, and sets up payment arrangements if needed.**

1. **Reviews and assist all patient concerns and complaints promptly regarding billing or any other office issue, works with center director to correct problem.**

1. **Implements and promotes excellent customer service.**

1. **Protects patient privacy and follows company procedures related to patient privacy.**

1. **Supervises the schedules are correct and up to date for physician time off, meetings and appointment time slots available.**

1. **Verifies and authorizes all Radiation Therapy treatment procedures.**

1. **Demonstrates knowledge of occurrence code reporting.**

1. **Attends in service presentations and completes mandatory education including but not limited to infection control, patient safety, MSDS and Osha Standards, Radiation safety control.**

1. **Supervises and maintains productivity of front office personnel.**

1. **Process all paperwork in timely manner, (i.e. mail opened and process, registration’s scanned to onbase)**

1. **Enters diagnoses codes in meditech for billing on daily basis.**

1. **Utilizes billing systems Artiva and Host for patent account issues and to make notes regarding payment.**

1. **Reviews daily preservice log, appeals inventory, and write-offs on a daily basis, reports back to billing department of any discrepancy noted and request change as needed.**

1. **Verifies ICD9 coding for all treatment and clinic visits.**

1. **Ensures timeliness and accuracy of patient charge entry into the billing system.**

1. **Supervises medical records /file clerk, ensures that records are sent in timely manner.**

1. **Supervises the maintenance and order of patient charts so that they are kept in order.**

1. **Ensures that patients are treated with courteously by the office staff and other visitors are screened and properly directed with proper passes and signature sign in.**

1. **Participates in professional development activities.**

1. **Conducts monthly front office /clerical staff meetings.**

1. **Assist in charge capture by the reviewing provider and or treatment documentation.**

1. **Enters charges and codes into practice management system.**

1. **Ensures charge information provided is correct and accurate and in entered in a timely manner.**

1. **Works in conjunction w A/R team, billing team on follow up and resolution of coding related denials and rejections.**

1. **Supervises front office staff on payment and billing issues. Oversees insurance verification**

1. **Identifies quality issues with registration and scheduling activities.**

1. **Maintains policies and procedures and adhere to “Code of Conduct” and Mission and Value Statement”.**

1. **Works E-request for PAS for medical records for appeals, and missing information needed to get claims paid.**

1. **Review patient accounts in billing system for large account balances to assist in possible underpayments, overpayment by insurances and patients.**

1. **Prepares monthly outstanding Medicaid/self-payment balances for Center Director’s review.**

1. **Responds to email from PAS and Directors regarding billing/payment issues.**

1. **Reviews and audits charts for missing and late charges, enters thru Aria if within same month or E-Tran billing system for processing bill.**

1. **Works with PAS for any billing issues and process corrections as advised.**

1. **Other duties as required.**

What qualifications you will need:

+ High school diploma or GED Required

+ Minimum 2 years supervisory experience Required

+ (CPC) Certified Professional Coder Preferred

+ Associate Degree Preferred

HCA Florida Capital Hospital offers compassionate care and state-of-the-art treatment options. We employ a robust team of cancer doctors. Doctors include radiation oncologists, surgeons, nurses and rehabilitation specialists. Our cancer team will work to make sure you have access to the treatment and support services you need. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

If this is the kind of dynamic growth opportunity that compels you, apply for the Front Office Manager role. We are interviewing apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.