"Alerted.org

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking a dynamic leader to manage a team of collectors responsible for overseeing defaulted contracts across various stages of delinquency and diverse industry portfolios. Manage a high-performing team operating in a hybrid and remote environment, fostering collaboration, accountability, and engagement across home-based and on-site team members, who oversee defaulted contracts in varying stages of delinquency and different types of industry and portfolios.

This role involves directing collection activities within assigned areas, ensuring timely review and recovery of past-due accounts to meet delinquency targets while minimizing loss ratios and risk exposure.

The position requires strict adherence to internal policies, procedures, and regulatory requirements. As the Core Collection Site Leader for our Gresham location, you will also be responsible for team recruitment, retention, and fostering a high-performance culture.

**Key Responsibilities** :

+ Lead and manage a team of collectors handling delinquent accounts across multiple portfolios.

+ Oversee collection strategies to achieve performance goals with minimal risk.

+ Ensure compliance with all applicable policies and regulations.

+ Drive team engagement, development, and retention.

+ Serve as the primary site leader for the Gresham location.

Basic Qualifications

+ Bachelor's degree, or equivalent work experience

+ Two to three years of experience in collections and financial services industry

+ Minimum one year of management/supervisory experience

Preferred Skills/Experience

+ Basic knowledge of loan collection techniques, policies, procedures, and principles of credit lending

+ Working understanding of collection laws and regulations

+ Basic knowledge of consumer, residential, commercial, and/or dealer-originated installment lending

+ Familiarity with online collection systems

+ Basic knowledge of general organizational operations and procedures

+ Strong planning and organizational skills

+ Good managerial skills

+ Ability to resolve moderate problems with minimal guidance

+ Excellent verbal and written communication skills

Location expectations:

This role requires working from a U.S Bank location three (3) or more days per week.

Must be located in or near Gresham, OR

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $64,855.00 - $76,300.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.