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_JOB OVERVIEW:_

_and standards._

_Provide timely and professional check-in/check-out services in accordance with established scripting_

_DUTIES AND RESPONSIBILITIES:_

• _Assist in supervising the front desk function; ensure staff is properly trained including service_

_expectations, hotel facilities and services, local directions, property management and_

_reservations systems, safety and emergency procedures, etc._

• _Monitor performance and recommend corrective or disciplinary action. Alert management of_

_potentially serious issues._

• _Up-sell rooms where possible to maximize hotel revenue._

• _Accurately process all cash and credit card transactions in accordance with established_

_procedures including but not limited to posting all charges, completing cashier or other_

_reports, preparing deposit, and counting/securing assigned bank._

• _Routinely check in/check-out guests, answer phones, take reservations and assist staff with_

_job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the_

_security of keys._

• _Promote hotel services, facilities and outlets; provide guests with information such as local_

_attractions and directions to increase guest satisfaction._

• _Complete opening and closing shift duties, and communicate any outstanding guest requests_

_or issues to management that may require additional monitoring or follow-up._

• _Respond appropriately to guest complaints. Make appropriate service recovery gestures in_

_accordance with established guidelines._

• _Promote teamwork and quality service through daily communication and coordination with_

_other departments._

• _Perform other duties as assigned which may include guest room tours, concierge services,_

_special guest requests, etc.)_

_QUALIFICATIONS AND REQUIREMENTS:_

_High School diploma or equivalent, plus one year front office/guest relations experience including_

_some supervisory training/experience. Some college preferred. Must speak fluent English. Other_

_languages preferred._

_This job requires ability to perform the following:_

• _Frequently standing up behind the desk and front office areas_ • _Carrying or lifting items weighing up to 50 pounds_

• _Handling objects, products and computer equipment_

• _Use a keyboard to operate various property management and reservations systems, etc._

_Other:_

• _Communication skills are utilized a significant amount of time when interacting with guests_

_and employees._

• _Reading and writing abilities are utilized often._

• _Basic math skills are used frequently._

• _Problem solving, reasoning, motivating and training abilities are often used._

• _May be required to work nights, weekends, and/or holidays._

The hourly pay range for this role is $16.66 to $31.19. This range is only applicable for jobs to be performed in Joint Base Lewis-McChord, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.

You can apply for this role through the link below (or through internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.