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Join Cleveland Clinic **Children's Hospital for Rehabilitation** , where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The **Patient Service Specialist** delivers a comprehensive, proactive, and 'Patients First' experience for all patients and visitors. This role requires exceptional customer service skills and the ability to utilize evolving technologies to support a wide range of patient needs, including appointment scheduling, registration, wayfinding, and general inquiries. The specialist consistently represents Cleveland Clinic in a professional, compassionate, and service-oriented manner.

Responsibilities include ensuring an efficient, positive patient experience, supporting compliance standards, and helping reduce financial risk through accurate scheduling and registration. This position provides clerical and administrative support for all therapy disciplines, including Speech Therapy, Occupational Therapy, and Physical Therapy.

A caregiver in this position works 7:00 AM-6:00 PM or 8:00 AM-4:30 PM, depending on department needs. May be required to float to other locations, including Westlake, Medina, and Children's Rehab, although floating occurs infrequently. If weekend operations are implemented in the future, participation in a weekend rotation may be required.

A caregiver who excels in this role will:

+ Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.

+ Investigate, triage and resolve patient issues using the established HEART model.

+ Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

+ Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

+ Enter and maintain confidential patient information.

+ Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

+ High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

+ OR Associate's Degree and one year of experience

+ OR Bachelor's Degree

Preferred qualifications for the ideal future caregiver include:

+ Knowledge of medical terminology

Physical Requirements:

+ Dexterity sufficient to operate a PC and other office equipment.

+ Requires extended periods of standing, walking or sitting.

+ Good visual acuity through normal or corrected vision.

+ Must be able to navigate various locations and function in a fast-paced, hectic environment.

+ Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities