• Case Planner - Residential

    House of the Good Shepherd (Utica, NY)


    CASE PLANNER - RESIDENTIAL

    Job Details

    Job Location

     

    Champlin Ave - Utica, NY

    Position Type

    Full Time

    Education Level

    4 Year Degree

     

    Salary Range

     

    $25.47 - $25.47 Hourly

     

    Travel Percentage

     

    Up to 25%

     

    Job Shift

     

    Day

     

    Join Our Mission

     

    $2,000 sign on bonus!

     

    Basic Function/Overall Responsibilities: Assist with implementing individualized family assessment service plans and facilitate productive working relationships between families, agency personnel and other involved service providers. Flexible work schedule: non-traditional working hours required, on call as needed.

    Principal Assigned Responsibilities:

    + Implementation of family assessment service plans: provide in-home services including monitoring of provisions and safety, behavior management training for families and supervise visits between children and families when necessary.

    + Provide 24-hour on-call crisis intervention for families, as needed.

    + Assist families in identifying and obtaining appropriate clinical, recreational, financial, medical or other support services designed to fully integrate the family with community-based support in accordance with treatment plan; make referrals as necessary.

    + Monitor school attendance and performance for each child on caseload in accordance with treatment

    + team recommendations.

    + Accompany families to scheduled appointments, etc. and provide or arrange transportation when necessary.

    + Act as liaison between parents/families, Family Court, Probation, school officials, agency personnel or

    + other service providers as necessary/appropriate.

    + Assume Lead Case Planner's responsibilities when indicated; this could include scheduling Uniform Case Record (UCR) meetings, coordination of services for family members in need, etc. and case conferences.

    + Actively participate in treatment team meetings and planning conferences.

    + Complete documentation per agency policy and procedure (e.g. log entries, mileage, medical, incident reports, intake, Uniform Case Record (UCR), Plan amendments, affidavits, utilization reviews, service plans etc.)

    + Attend agency in-service trainings, workshops and seminars as appropriate or required by supervisor.

    + Seek out outside trainings related to job duties I case specific needs, as approved by their supervisor.

    + Take part in Quality Improvement training and demonstrate commitment and active participation in the agency's ongoing Quality Improvement Program.

    + Other associated tasks as deemed appropriate by supervisor.

    Description

    Qualifications and Preferred Experience

     

    + Bachelor’s degree required, preferably in Human Services, Social Work, Psychology, or a related field.

    + At least one year of experience working in human services, preferably with children and families in a behavioral health setting preferred.

    + Valid driver’s license is required.

    + Relevant licensure or certification is highly desirable.

    + Experience with UCR (Uniform Case Record) documentation is a plus.

    Key Skills and Attributes

    + Able to build trust with families facing complex challenges.

    + Comfortable providing direct support in homes and community settings.

    + Skilled in crisis management, problem-solving, and advocacy.

    + Detail-oriented and responsive to documentation and deadlines.

    + Strong communication and teamwork skills.

    + Flexible and reliable, with a willingness to work evenings and weekends as needed.

     

    Work Schedule and Availability

     

    This position requires flexibility, including non-traditional hours and participation in an on-call rotation. Maintaining adequate staff coverage is essential to ensuring safety and therapeutic consistency.

     

    Hybrid work options are available , allowing for a combination of in-office, in-community, and remote work, depending on the needs of the families and the agency.

     

    Why Work with Us? We believe supporting our staff is just as important as supporting our families. That’s why we offer:

     

    + $2,000 Sign-On Bonus

    + Generous Paid Time Off (PTO)

    + Competitive medical, dental, and vision benefits

    + 403(b) retirement plan with agency match

    + Tuition reimbursement

    + Ongoing training and professional development

    + Opportunities for advancement

    + Supportive, mission-driven work environment

    Equal Opportunity Employer

    The House of the Good Shepherd is an Equal Opportunity Employer. We value a diverse workforce and an inclusive culture. HGS encourages applications from individuals of all backgrounds and identities, including people of color, LGBTQ+ individuals, veterans, and those with disabilities. We are committed to providing reasonable accommodations to ensure equal access throughout the hiring process.

    #CPITPHGS