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Senior Customer Service Clerk (Youth)

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Senior Customer Service Clerk (Youth)

Salary

$18.35 - $21.77 Hourly

Location

Various

Job Type

Full Time

Job Number

37583

Department

Houston Public Library

Division

HPL - NEIGHBORHOOD LIBRARY SYSTEM

Opening Date

12/02/2025

Closing Date

12/8/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

PIN: 37583

APPLICATION ACCEPTED FROM: ALL PERSON INTERESTED

DIVISION: Customer Experience

Workday & Hours: Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. *includes evenings and weekends

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds. HPL serves a population of 2.2 million citizens through a network of Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries. Willing to work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift.

ABOUT US: The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.

Applicants are encouraged to provide references, a cover letter and resume when applying. For a location listing of our 37 Neighborhood Libraries and Central Library, please visit: https://houstonlibrary.org/all-locations

The Senior Customer Service Clerk (Adult or Central Library) will:

+ Provide customer service at public service desks and by phone.

+ Provide programming in the library for all ages including story time, crafts, STEM kits, and after school programs.

+ Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.

+ Work with and provide outreach to community groups including schools to share library resources with youth and their caregivers through outreach and programming.

+ Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.

+ Assist with shelving and collection maintenance.

+ Evening and weekend (Saturday and Sunday) shift work is required. 8:00 am - 8:15 pm / Rotating Shift

+ Perform other duties as assigned.

WORKING CONDITIONS:

The position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:

(1) One year of clerical/customer service experience is required.

PREFERENCES

+ Proficient computer skills and working knowledge of Microsoft Office

+ Experience working with people of diverse backgrounds

+ Ability to communicate effectively orally and in writing

+ Strong interpersonal skills and the ability to collaborate with others

+ Experience working with children and families

+ To better serve our diverse communities, fluency in a foreign language, especially Spanish is highly preferred.

+ Validate driver's licenses and/or willing to obtain one within 30 days of hire preferred.

+ Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift preferred.

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

The selection process will involve application review and/or Interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 12

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0473).

If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ YES

+ NO

02

Have you ever worked for HPL and/or are you currently working for the Houston Library Department?

+ YES

+ NO

03

Please indicate the highest level of education you have successfully "completed"?

+ Less than a High School diploma/GED

+ High School Diploma/GED

+ Associate Degree

+ Bachelor Degree

04

Please indicate the amount of verifiable customer service experience you have: (select one)

+ Less than 1 year

+ 1 year to less than 2 years

+ 2 years to less than 4 years

+ 4 or more years

05

Which of the positions are you most interested in (Candidates may be considered for all positions regardless of their selection).

+ Youth Services

+ Central Library

06

Do you have any of the following experiences working with youth? (Check all that apply)

+ Reading aloud to children

+ Arts and crafts

+ Science or STEM activities

+ After school activities

+ Teaching technology skills

+ No customer interaction

+ Teaching English or citizenship classes

07

Customer service jobs such as this one can often involve stressful interactions with customers on a daily basis and requires dealing with people who may become upset with you or be disruptive and confrontational. How comfortable are you with diffusing these types of interactions?

+ Very Comfortable (I remain calm and enforce rules consistently without needing the manager, and feel empowered to call police when necessary)

+ Comfortable (I get the person in charge to assist with more difficult situations) (

+ Very Uncomfortable (I don’t feel comfortable in high-stress situations and need supervisory backup often)

08

Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:

+ Spanish

+ Chinese

+ Vietnamese

+ Arabic

+ French

+ Other language

+ I am not bilingual

09

Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:15am - 8:15pm?

+ YES

+ NO

10

Describe your experience providing services or programs to youth or adults. If you have none, please put N/A.

Required Question