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Key Duties and Responsibilities:

+ Assist pharmacists in filling and labeling prescriptions accurately and efficiently.

+ Input prescription and insurance information into the pharmacy computer system.

+ Prepare and count medication using automated and manual tools, as directed by the pharmacist.

+ Handle third-party insurance billing, rejections, and coordination of benefits.

+ Greet and assist guests at the pharmacy counter, answer phones, and handle requests in a professional and confidential manner.

+ Ensure appropriate product rotation and remove expired or damaged products from shelves.

+ Maintain a clean, organized, and safe work environment, including counters, shelves, and equipment.

+ Process prescription refills and assist with guest communications regarding medication availability.

+ Support pharmacist-led services, including immunizations and medication therapy management.

+ Follow all HIPAA and patient confidentiality requirements.

+ Adhere to state and federal pharmacy laws and company policies and procedures.

+ Any other responsibilities communicated by the Pharmacy Manager, Staff-Pharmacist, Store Director, or Pharmacy Director.

Guest Service:

+ Greet and assist guests in a friendly and courteous manner.

+ Provide knowledgeable answers to guest inquiries. Requests Pharmacist support for instruction or education on sensitive medications and/or procedures. Ensures accuracy in answers with Pharmacist support before relaying to guest.

+ Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.

+ Efficiently handles guest complaints; assists with pharmacy operations to keep wait times to a minimum.

+ Responds to telephone requests from guests, physicians, and vendors.

+ Actively assists with Clinical Programs (Immunizations, MTM, Health Screenings, etc.) and all other company sponsored programs.

+ Understands and communicates correct procedures for billing, filling and dispensing products under CMS DMEPOS guidelines.

+ Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

Product Handling:

+ Accurately handle, verify, and dispense prescription medications to guests, ensuring correct drug, dosage, quantity, and labeling.

+ Monitor and manage inventory levels of medications, ensuring appropriate stock rotation (First-In, First-Out), preventing expired stock, and minimizing waste.

+ Ensure all medications are stored under appropriate conditions (temperature, humidity, light protection) according to manufacturer and regulatory guidelines.

+ Safely and securely store, track, and dispense controlled substances in compliance with DEA regulations, including logging, counting, and reporting discrepancies.

+ Coordinate safe and legal disposal of expired, recalled, or damaged medications through reverse distribution channels or hazardous waste programs.

+ Follow strict hygiene and sanitation protocols when handling medications to prevent cross-contamination and ensure product integrity.

+ Identify and remove recalled medications from inventory promptly and follow recall procedures as mandated by regulatory agencies.

Cleanliness and Safety:

+ Maintain a clean and organized work area.

+ Follow all safety and sanitation procedures.

+ Report any safety hazards or equipment issues to management.

+ Regularly sanitize work surfaces, counting trays, pill splitters, and other dispensing tools between each prescription to prevent cross-contamination.

+ Ensure frequent handwashing or use of hand sanitizer before and after handling medications or interacting with guests.

+ Wear gloves when handling hazardous medications or during tasks requiring additional protection.

+ Follow proper procedures for compounding (if applicable), including using cleanroom protocols and aseptic techniques when required.

+ Ensure proper disposal of biohazardous waste, sharps, and expired or recalled medications using approved containers and reverse distributors.

+ Keep storage areas, refrigerators, and freezers clean and organized to maintain sanitary conditions and medication integrity.

+ Maintain clear walkways and organized shelving to prevent accidents or contamination from spills or disorganization.

+ Monitor pharmacy temperature and humidity levels daily to ensure medication storage conditions are compliant with regulatory guidelines.

+ Use personal protective equipment (PPE) as needed, including masks, goggles, gloves or gowns, especially when handling hazardous or aerosolized drugs.

+ Immediately clean and report any spills of hazardous substances using approved cleanup procedures and kits.

+ Maintain awareness and education on standard operating procedures for sanitation, infection control, and personal hygiene.

+ Follow OSHA, HIPAA, and company-specific safety protocols.

+ Regularly review and follow emergency procedures for fire, chemical exposure, accidental ingestion, or other safety incidents.

Cash Handling (if applicable):

+ Operate cash registers and handle transactions accurately.

+ Follow store policies on returns, exchanges, and refunds.

+ Ensure the security of cash and other financial transactions.

Team Collaboration:

+ Work cooperatively with team members to achieve store goals.

+ Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.

+ Provides a safe, clean, and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement.

+ Continually strives to build knowledge and skills, both personally and within the department.

+ Attends departmental, store, and company meetings/trainings as required.

+ Work in a fast-paced environment with tact and patience.

+ Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment and immediately reports any potential harmful situation to management.

+ Be a professional role model for all team members to follow.

Education and Experience:

+ High school Diploma or equivalent required.

+ Must hold a valid Pharmacy Technician license in the State of Utah

+ Must complete continuing education hours as required by law.

+ Must complete all required state, federal, and company training (i.e. HIPAA, Methamphetamine, FWA, I-Pledge, etc.)

+ Previous pharmacy experience preferred.

+ Ability to readily adapt to changes in schedule specifications and work priorities as the business and guest needs demand.

+ Ability to cooperate with others and work as part of a team.

+ Strong problem-solving and time-management skills.

+ Proficient in pharmacy software, insurance processing, and regulatory documentation.

Skills and Abilities:

+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.

+ Friendly, customer-focused attitude.

+ Ability to cooperate with others and work as a team.

+ Punctual, dependable, and able to follow and provide instructions.

+ Ability to implement solutions quickly and effectively.

+ Ability to work in a fast-paced environment.

+ Ability to handle team member, guest, and vendor inquiries and complaints effectively.

+ Strong computer skills

+ Ability to read and follow instructions.

+ Great verbal and written communication skills.

+ Age Requirement: 18yrs+ Availability: Flexible, including evenings and weekends

Physical Requirements:

+ Ability to stand, walk, twist, sit, and bend for extended periods.

+ Ability to lift and carry items weighing up to 50 pounds.

+ Manual dexterity for handling small objects and operating equipment.

+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.

+ Occasionally stoop, crouch, kneel, or crawl.

+ Prolonged periods standing and walking.

+ Must be able to access and navigate all areas of the store.

+ Lifting may include floor to shoulder and overhead lifting repeatedly.

+ Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

+ Computer and pharmacy management software

+ Counting tray and spatula

+ Pill splitter and crusher

+ Label printer

+ Barcode scanner

+ Automatic tablet counter

+ Refrigerator and freezer

+ Mortar and pestle

+ Ointment slab

+ Graduated cylinders

+ Balances and scales

+ Syringes

+ Personal protective equipment (PPE)

+ Sharps container

+ Hazardous drug spill kit

+ Telephone and headset

+ Thermometer and hygrometer

+ Reference materials (digital or physical)

+ Any other items seen fit for position

Position Summary:

Are you a licensed Pharmacy Technician looking for an environment where patient care is always the number one priority? Come join our Lees Marketplace Pharmacy family! Lees Marketplace is known for their friendly, helpful and empathetic Pharmacists and Pharmacy Techs, and we are looking to expand our team. As a Pharmacy Technician, you will assist the Pharmacist in the operations of the pharmacy; provide prescription product and appropriate guest service in compliance with federal and state laws and store policies and procedures. At Lees, we like to provide more opportunities for you to learn and grow, so opportunities to learn how to dispense vaccines, strep tests and flu shots may be provided to our Pharmacy Technicians. If you are ready to join a team that makes working in the pharmacy an enjoyable career and provides you the tools you need to excel in your position, apply to join our team today!

Primary Position Duties:

+ Develop maximum customer relations through a friendly and courteous behavior.

+ Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.

+ Provides a safe, clean and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement.

+ Has knowledge of and complies with all company policies, procedures, programs and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

+ Continually strives to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.

+ Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards.

+ Takes all steps required to fill prescriptions in compliance with all laws, regulations, and company policies and procedures regarding the sale of pharmaceuticals including: retrieves the product(s); counts; pours, or measures out the required quantity according to established company methods and procedures; and affixes the label permanently to the container.

+ Responds to telephone requests from guests, physicians, and vendors, within the scope of the law and defers to the pharmacist when necessary.

+ Communicates and cooperates with peers, managers, physicians, and guests in all pharmacy related areas in a courteous and professional manner in accordance with guest service guidelines.

+ Assists with monthly CII audits.

+ Ensures timely implementation of company policies, procedures and programs. Enforces professional and operational standards including compliance with legal regulations.

+ Maintains all state and federal record keeping for controlled substances.

+ Accepts the written prescription or refill information from guests. Confirms completeness of patient record, requests missing information as appropriate and retrieves the guest's pharmacy record(s) for verification.

+ Accesses the pharmacy computer to obtain complete patient record (on both cash and third party prescriptions) and verifies third party plan parameters.

+ Orders product from preferred wholesale entity first, then other appropriate source as necessary or warranted.

+ Stocks pharmacy product orders to specific bay locations.

+ Helps train other pharmacy technicians and abides by state regulations regarding technician training and licensure.

+ Maintains inventory levels to company goals, rotates stock, and utilizes RX return process.

+ Executes daily third party reports

+ Cash register duties:

1. Operates guest sales register by processing individual guest purchases over the scanner; accurately reads and records prices for items which will not scan.

2. Totals guest order; collect cash, checks, credit cards, gift certificates, and coupons from guests; and enters amount and type of payment in accordance with established company policies and procedures.

3. Accurately count out appropriate change.

4. Bag all products and affix the receipt to the bag.

+ Adhere to Lee's MarketPlace dress code standards.

+ Know the location of general over the counter merchandise.

+ Assist with all necessary inventory reports.

+ Monitors third party profitability by implementing the proper processing of third party plans

+ File paper and keep pharmacy equipment and area clean and organized.

+ Ensure that bags and vials are replenished, and that trash is removed and floor is swept, empty totes are removed from sales floor out of guest's view.

+ Attends company meetings for purposes of training, coordinating plans, and communicating policies and procedures.

+ Perform other duties as assigned by the Pharmacy Manager, Staff Pharmacist, Store Director, or Lee's MarketPlace Management.

+ Participate in all company sponsored programs.

Position Requirements:

+ Experience: Previous pharmacy experience preferred

+ Minimum Age: 18 Years of age

+ Lifting Requirements: Ability to lift 30+ pounds

+ Equipment: Computer

+ Physical Abilities: Regularly required to walk, stand, sit, twist, and bend; repetitive use of hands and arms to push, pull, carry, lift, reach, grip and balance; occasionally stoop, crouch, kneel or crawl. Lifting may include floor to shoulder and overhead lifting. Occasional use and climbing of step stools or ladders required.

+ Environmental Factors: Exposure to cleaning chemicals, compounding chemicals, and blood borne pathogens

+ Communication: Ability to write, speak, hear and understand the spoken word in order to respond promptly to pages, requests, team members and guests. Ability to read and interpret documents such as safety rules, operating and maintenance manuals.

Education or Skills:

Education: High School diploma or GED; related job experience and/or training are required.

Education/Licenses: Must hold a valid Pharmacy Technician license in the State of Utah, Must complete continuing education hours as required by law. Must complete all required state, federal and company training programs. (i.e. HIPAA, Methamphetamine, FWA, I-pledge, etc.)

Benefits:

-Excellent medical, dental, vision, 401K and life insurance available to full time team members

-10% discount, restrictions apply

-Ace Hardware Discount at Lees Ace Hardware locations

-Paid Time Off to those who qualify

-Paid time and a quarter on Sundays