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Level 3 Desktop Support Engineer/Duluth GA/Hybrid

Atlanta, Georgia

Hybrid

Contract

$30/hr - $40/hr

My team is working with an enterprise client in the consulting space- and after a massive year in acquiring new business, their technical support teams are needing to scale. They're looking for a Level III Desktop Support Engineer to come in and be a specialist in all things desktop. You'll be focused on working with all levels of the org in troubleshooting, diagnosis, and repair of desktop environments.

Ideal candidates have 7+ years in the Desktop Support world, and can diagnose and remedy issues within Windows environments. From a technical standpoint, Active Directory, Wireshark, and experience with VLAN config are all necessary. The company has multiple offices across the country and continues to grow, and has a great office in the Duluth Atlanta area. They're offering a 4 days in/1 day WFH hybrid schedule. APPLICANTS MUST BE LOCAL TO ATLANTA.

Required Skills & Experience:

+ 5+ years of hands-on IT support experience

+ Advanced knowledge of Microsoft technologies: Office 365, Exchange, Active Directory

+ Proficiency with Windows-based environments

+ Extensive Level III networking experience (VLAN's, network protocol analysis)

+ Experience with PowerShell, Wireshark, and command Prompt

+ Excellent leadership, communication, and problem-solving skills

+ Bachelor’s degree in IT or related field (or equivalent experience)

What You Will be Doing:

+ Serve as the lead point of contact for desktop support

+ Troubleshoot and resolve end-user technical issues

+ Ensure secure, efficient operation of all desktop systems

+ Collaborate with IT leadership on system upgrades and initiatives

+ Provide guidance and mentoring to junior support staff

Must be currently authorized to work in the United States on a full-time basis — now and in the future.

You will receive the following benefits:

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Andrew Reeves

Specialization:

+ Technical Support