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Adecco is assisting a local client recruiting for a Bilingual Lead Customer Service Representative (English Spanish) opportunities in Brookshire TX.

This is an excellent opportunity to join a winning culture and get your foot in the door with a Company where you can continually advance your career, no matter your background. If Lead Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Lead Customer Service Representative include but are not limited to:

+ Monitor 30–40 daily routes and stay in direct phone contact with driver teams during deliveries.

+ Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues.

+ Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant.

+ Maintain real-time awareness of route exceptions, delays, and customer escalations

+ Communicate with customers during in-home deliveries when drivers need assistance explaining services.

+ Serve as lead over CSR support staff during shift; provide direction and escalation support.

Candidates for Lead Customer Service Representative must meet the following requirements to be considered:

+ Fluent in Spanish and English — must be able to speak, listen, and translate clearly in both languages.

+ 3+ years in dispatch, field operations, or logistics (appliance/furniture preferred).

+ Strong phone presence — assertive, calm under pressure, and capable of influencing others.

+ Comfort working in a warehouse environment with live driver communication.

+ Reliable and professional demeanor — this is a customer-facing position, even if you're behind the scenes.

What's in this Lead Customer Service Representative position for you?

+ Pay: 19

+ Shift: Monday to Friday shifts 6:00am to 2:00pm and 1:30 to 7:00pm

+ Weekly paycheck

+ Dedicated Onboarding Specialist & Recruiter

+ Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Lead Customer Service Representative is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Lead Customer Service Representative position and other opportunities with Adecco in Brookshire TX, apply today!

**Pay Details:** $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.