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Job Description

This position is for a Seasonal Retail Sales Associate. ROYCE' Confect USA is an equal

opportunity employer.

Due to the ongoing COVID-19 pandemic, applicants for this position must be comfortable

wearing Personal Protective Equipment (PPE) such as face masks and gloves while working

in a retail boutique setting.

Summary of Responsibilities: Responsibilities and essential job functions include but are not

limited to the following:

Key Responsibilities: Responsible for assisting customers and preparing orders for customer and

delivery pick-ups. Sales associates are also responsible for answering customers’ questions

regarding brand and product information (allergens present in products, brand history, contactless

shopping and delivery options, among others). The associates are also responsible for maintaining

locations' cleanliness and assisting managers with tasks such as fixing and organizing product

deliveries and doublechecking daily product inventory and cash sales where needed. Required to

work on weekends.

Drive for Results: Sales associates are expected to observe inventory movement in their respective

locations. They are encouraged to communicate with their direct supervisors and the management

about suggestions on how to improve sales and marketing pitches based on their firsthand

experiences working on the sales floor.

Customer Service: Excellent customer service is crucial for this position. Sales associates are

expected to work closely with their managers in resolving customer disputes and complaints. An

enthusiastic attitude and good people relations skills are advantages together with honest work

ethics.

Merchandising/ Visual: Sales associates must ensure the selling floor is neat, clean, organized, and

always reflects the correct visual image of the brand. They are also required to help their managers

check for broken displays and damaged dry goods.

Operations: Regular boutique operations and physical work include, but are not limited, to the

following:

• Organizing Store Deliveries: Boutiques get deliveries and restocks of chocolates and dry

goods at least once a week, or as frequent as operations would require. This position requires

sales associates to be capable of lifting and carrying cases and boxes in a boutique setting

with the following dimensions and weight:

1. The biggest case/box with dimensions of 19”-16”-22” weighing approximately 14 lbs.

2. The heaviest case/box weighing approximately 25 lbs. with dimensions of 9”-12”-17”.

ROYCE’ CONFECT USA strongly discourages employees from stacking up cases

and boxes to ensure safety in the workplace.

• In-Store Chocolate Sampling for Customers: Sales associates are also responsible for

offering in-store chocolate samples to further encourage customer engagement in a boutique.

• Inventory Management: Sales associates are required to physically count chocolate

merchandise and send an inventory report daily by email to management. In relation, this

includes physically doublechecking expiry dates on products and ensuring accuracy for

product inventory, delivery and sales reports, and cash flow (where needed).

• Cleanliness: Sales associates also have to ensure the store is cleaned daily. This includes

tasks like, but not limited to, the following: vacuuming, mopping, wiping and dusting off

shelves, among others.

• Dry Goods: Sales associates also have to routinely monitor the use of boutique dry goods and

supplies such as shopping bags, giftwrapping materials, and cleaning agents (such as

disinfecting wipes, hand sanitizers, PPE like disposable gloves), among others, to ensure

boutique is adequately stocked always. These are provided by our warehouse team upon

request.

• Cash Management: Processing cash and credit card sales transactions.

Qualifications: Ideal qualifications include 1 to 5 years of experience in retail (having worked with

food is an advantage), strong communication and interpersonal skills, and flexibility in work schedule

(including the ability to work extended hours, weekends, special selling events, and holidays as brand

operations will require).

**Pay Details:** $17.00 to $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.