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Patient Access Representative

Be the First Smile Patients See

As a Patient Access Representative, you’re the welcoming face and voice of our healthcare team. You’ll guide patients through the registration process, ensure accurate information, and help create a smooth, stress-free experience from start to finish. This role is all about connection, accuracy, and care—making every patient feel supported while keeping operations running seamlessly.

What You’ll Do

+ Greet patients and families, check them in and out for appointments.

+ Answer calls, schedule visits, and resolve inquiries with professionalism and empathy.

+ Assist patients with MyChart enrollment and navigation.

+ Enter and verify demographic, insurance, and financial details for accurate registration.

+ Communicate key updates to the care team and coordinate referrals and follow-ups.

+ Contact insurance providers for coverage, pre-approvals, and billing questions.

+ Collect copays, coinsurance, and prior balances.

+ Manage EPIC work ques, worklists, and in-basket messages efficiently.

+ Scan and organize documents promptly in EPIC.

What Makes You Great

+ High School Diploma or GED required.

+ 1+ year of customer service experience (healthcare preferred).

+ Ability to thrive in a fast-paced environment and multitask with ease.

+ Strong communication and organizational skills.

Work Environment

+ Fast-paced, hands-on role starting in the Emergency Department.

+ Rotations across multiple locations in Lorain County (Elyria, Avon, Amherst).

+ Expect to be on your feet most of the shift.

+ 8.5-hour shifts, variable start times (5:00 am–11:00 am), Monday–Friday, plus rotating weekends.

Why This Role Matters:

You’re not just checking boxes—you’re shaping the patient experience, supporting the care team, and impacting the revenue cycle. If you’re passionate about helping people and thrive in dynamic environments, this is your chance to make a difference every day

Job Type & Location

This is a Contract to Hire position based out of Elyria, OH.

Pay and Benefits

The pay range for this position is $18.25 - $18.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Elyria,OH.

Application Deadline

This position is anticipated to close on Dec 16, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.