• Patient Access Representative

    Actalent (Elyria, OH)


    Job Title: Patient Access RepresentativeJob Description

     

    The Patient Access Representative serves as the initial point of contact for patients and their families. This prominent role involves direct interaction with patients, families, and healthcare providers, ensuring the accuracy of demographic, insurance, payment, and other critical patient information. The representative resolves inquiries, addresses scheduling issues, and delivers exceptional service. By supporting the medical care team, this position enhances patient flow, satisfaction, and appointment efficiency, significantly impacting both the revenue cycle and the overall patient experience.

    Responsibilities

    + Check patients in and out for medical visits.

    + Answer phone calls to address patient inquiries and schedule appointments.

    + Assist patients with enrolling and utilizing MyChart.

    + Enter, update, and validate patient demographic, insurance, and financial information for accurate registration.

    + Communicate important information and details to the medical care team.

    + Contact insurance companies regarding coverage, pre-approvals, billing, and other issues.

    + Collect and process patient payments for visit copays, coinsurance, deductibles, and prior balances.

    + Assist with the completion of various types of paperwork and forms.

    + Work effectively with EPIC workques, worklists, and in-basket messages.

    + Schedule referrals and follow-up visits.

    + Accurately and promptly scan documents into EPIC.

    Essential Skills

    + High School Equivalent / GED.

    + 1+ years of customer service experience.

    + Proven ability to work in a fast-paced environment.

    + Multitasking capabilities.

    Additional Skills & Qualifications

    + 1+ years of customer service experience in healthcare (Preferred).

    Work Environment

    This position involves a fast-paced work environment, requiring the ability to handle situations involving medical procedures, trauma, and bodily fluids without discomfort. Training begins in the Emergency Room, with subsequent rotations across various locations, including the Emergency Department, outpatient, and registration areas. Representatives will rotate between four locations in Lorain County—Elyria, two locations in Avon, and one in Amherst—all within eight miles of each other. The role demands being on your feet for most shifts in the Emergency Department. Shifts are 8.5 hours long on the 1st shift with variable hours starting between 5:00 am and 11:00 am, Monday through Friday, rotating a minimum of every third weekend, with possible afternoon shifts on weekends.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Elyria, OH.

    Pay and Benefits

    The pay range for this position is $18.25 - $18.25/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Elyria,OH.

     

    Application Deadline

     

    This position is anticipated to close on Dec 16, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.