• Patient Registration Rep

    Dignity Health (San Bernardino, CA)


    Job Summary and Responsibilities

     

    The Patient Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient’s stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital’s bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families.

     

    This position requires the full understanding and active participation in fulfilling the Mission of St. Bernardine Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support St. Bernardine Medical Center’s strategic plan and the goals and direction of the quality improvement/process improvement activities.

    Job Requirements

    + Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles

    + High School diploma, GED or equivalent.

    + Thorough understanding of insurance policies and procedures.

    + Working knowledge of medical terminology.

    + Able to perform basic mathematics for payment calculation.

    + Experience in requesting and processing financial payments.

    + Intermediate to advanced computer skills.

    + Knowledge of charity care programs as well as the various government and non-government programs preferred.

     

    Where You'll Work

     

    Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. The hospital offers a full complement of services, including the Inland Empire Heart and Vascular Institute, an award-winning orthopedics program, surgical weight loss, and is an official Neurovascular Stroke Center, as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit here (https://www.dignityhealth.org/socal/locations/stbernardinemedical) https://www.dignityhealth.org/socal/locations/stbernardinemedical for more information.

     

    One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

    Pay Range

    $24.00 - $29.90 /hour

     

    We are an equal opportunity/affirmative action employer.