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Description We are looking for a detail-oriented E-Commerce Specialist to join our team in El Segundo, California. This contract-to-permanent position involves supporting customers by managing inquiries, processing orders, and ensuring timely delivery of products. If you thrive in a fast-paced environment and excel at customer service, this role offers a great opportunity to grow within the printing and publishing industry.

Responsibilities:

• Serve as the primary contact for customers, addressing inquiries, providing quotes, and processing orders while ensuring delivery aligns with customer expectations.

• Review and analyze customer contracts to confirm all order requirements are met.

• Collaborate with internal teams and field sales representatives to monitor and maintain on-time delivery of products.

• Prepare and deliver product and pricing information, including detailed quotations, to customers.

• Maintain accurate and up-to-date information in e-commerce and other business systems to support customer service operations.

• Regularly monitor customer websites to gather data such as supplier scorecards and product demand forecasts.

• Investigate and resolve customer concerns and complaints in a proactive manner.

• Keep the operations team, Market Managers, and Customer Service Manager informed of any issues requiring additional support.

• Provide backup assistance for team members as needed.

• Represent the company professionally during customer visits and meetings. Requirements • Proficiency in Microsoft Word, Excel, and Outlook.

• Strong customer service skills with the ability to manage inquiries and resolve issues effectively.

• Experience with filing and maintaining organized records.

• Ability to communicate professionally and efficiently via email.

• Familiarity with e-commerce platforms and business systems is a plus.

• Excellent organizational skills and attention to detail.

• Ability to work collaboratively with multiple teams and stakeholders.

• Previous experience in a similar role within the printing or publishing industry is advantageous. TalentMatch®

•Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .