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Description We are looking for a motivated Member Services Representative to provide exceptional support and assistance to our members at our LaVergne, Tennessee location. In this role, you will play a key part in enhancing member satisfaction by addressing inquiries, resolving issues, and ensuring a seamless experience. If you excel in customer service and enjoy working in a dynamic environment, this opportunity is perfect for you.

Responsibilities:

• Respond promptly and professionally to member inquiries, ensuring their concerns are addressed effectively.

• Assist members with questions related to online orders, including delivery updates and troubleshooting.

• Resolve member complaints and challenges with a focus on maintaining satisfaction and loyalty.

• Partner with internal teams to ensure a cohesive and streamlined member experience.

• Provide training and onboarding support to new team members, fostering a collaborative environment.

• Communicate with vendors to address inquiries and ensure smooth operations.

• Monitor and meet key performance indicators, such as resolution times and member satisfaction scores.

• Maintain accurate records of member interactions and follow-up actions.

• Participate in team meetings to share insights and contribute to the improvement of processes. Requirements • High school diploma required; a bachelor's degree or equivalent experience is preferred.

• At least 1 year of experience in customer service, preferably in an e-commerce or call center environment.

• Proficient in customer service tools such as ServiceNow and HubSpot.

• Strong skills in data entry and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Excellent communication and problem-solving abilities.

• Ability to remain solution-oriented and adaptable in a fast-paced environment.

• Commitment to delivering superior customer service and building positive member relationships.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .