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Description We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team in Rochester, New York. In this Contract position, you will provide advanced support and assistance for a range of property and casualty insurance products, ensuring seamless service delivery to both internal staff and external clients. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of client satisfaction.

Responsibilities:

• Address and resolve inquiries related to property and casualty insurance products, including workers' compensation and bonds.

• Offer technical support to external users by troubleshooting issues and providing solutions.

• Maintain accurate records of communication with clients, ensuring timely and attentive interactions.

• Research and resolve product and service-related concerns from internal and external clients.

• Collaborate with management to address critical client situations and recommend optimal solutions.

• Respond to inbound calls and place outbound calls as needed to assist with client inquiries.

• Stay updated on industry developments, regulatory changes, and policy updates to enhance service delivery.

• Utilize multiple software applications and carrier websites to manage and resolve client issues effectively.

• Build and nurture positive relationships with clients, insurance carriers, and internal stakeholders.

• Contribute to process improvements and recommend enhancements to existing procedures. Requirements • High school diploma or equivalent.

• Minimum of 2 years of experience in customer service or the insurance industry.

• Strong communication skills with the ability to manage client concerns effectively.

• Familiarity with property and casualty insurance products, including workers' compensation.

• Proficiency in using various software applications and online systems.

• Ability to research and analyze client issues to provide actionable solutions.

• Knowledge of regulatory and policy changes within the insurance industry.

• Demonstrated ability to work collaboratively with internal teams and external clients. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .