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Description

We are looking for a skilled Cell Phone Technician to join our team in Dallas, Texas. In this role, you will provide technical support and assistance to ensure seamless device functionality and user satisfaction. This is a long-term contract position within the public transport industry, offering an opportunity to work in a dynamic and customer-focused environment.

Title: MDM Tech

Duration: 6 -12 month contract to hire

Pay: $22-25 per hour

Responsibilities:

• Configure and manage mobile devices, including tasks such as data transfers, data recovery, Intune enrollment, and application installations.

• Maintain accurate inventory records and ensure proper tracking of devices and related equipment.

• Deliver technical support to users, addressing device-related issues and ensuring smooth transitions between organizational systems.

• Log and monitor device-related data in the "Service Now" system to maintain efficient administrative processes.

• Provide exceptional customer service by addressing user concerns and queries with professionalism and patience.

• Assist with hardware configurations for iPhones, Android devices, and SIM cards to ensure proper functionality.

• Resolve issues related to device setups and IT configurations, ensuring optimal performance.

• Collaborate with team members to uphold service quality and meet organizational standards.

Requirements • Previous experience in a Tier 1 or Tier 2 Help Desk role or similar technical support position.

• Proficiency in working with iPhone and Android devices, including hardware and software configurations.

• Familiarity with IT systems, including SIM card management and ECM processes.

• A+ Certification is preferred but not mandatory.

• Strong interpersonal skills with the ability to deliver excellent customer service.

• Experience with inventory management and tracking systems.

• Knowledge of Intune enrollment and application installation processes.

• Ability to troubleshoot and resolve device-related technical issues effectively. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .