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Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

_To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time._

Who we’re looking

Toyota’s Enterprise AI Department is looking for a passionate and highly motivated **Global AI Support Manager** .

The primary responsibility of this role is to work with Global and NA stakeholders to enable AI adoption in daily workflows.

Reporting to the Senior Manager, Global & NA AI Programs, the person in this role will support the Enterprise AI department's objective to build tools and enable AI adoption at TMNA.

This position is based in Plano, TX. The selected candidate will be expected to reside within a commutable distance of this location

What you’ll be doing

+ Develop and lead the global support strategy for AI applications across Toyota, ensuring that all AI solutions are effectively supported and maintained to meet business needs.

+ Maintain deep technical understanding of AI technologies, APIs, and system architectures to effectively diagnose complex issues, guide support escalations, and collaborate with engineering teams on root cause analysis and resolution strategies.

+ Serve as technical liaison between support teams and engineering/data science teams, translating complex AI system behaviors and architectural considerations into actionable support strategies and user guidance.

+ Oversee the global AI support team, coordinating efforts to provide timely and effective resolution of issues, optimizing performance, and ensuring user satisfaction across all regions.

+ Establish and enforce best practices for support processes, incident management, and performance monitoring, ensuring compliance with organizational standards and industry regulations.

+ Collaborate with senior leadership and key stakeholders to define support requirements, set performance metrics, and communicate progress and outcomes effectively.

+ Monitor support performance metrics and conduct regular assessments to identify areas for improvement, driving continuous enhancement initiatives across global operations.

+ Provide expert guidance on AI support methodologies and tools, ensuring that Toyota remains at the forefront of operational excellence in AI application support.

+ Manage resource allocation, including budget oversight and team assignments, to optimize productivity and achieve global support objectives.

+ Stay informed on industry trends and advancements in AI support practices, driving research initiatives that position Toyota as a leader in AI application management.

+ Identify and mitigate risks associated with AI application support and user experience, implementing robust strategies to ensure compliance with regulatory standards and organizational policies.

+ Foster collaboration between global support teams and other departments (e.g., IT, data science, product management) to ensure seamless integration of support processes into existing workflows.

What you bring

+ Master’s degree or equivalent experience in Computer Science, Engineering, Business Administration, or a related field.

+ Relevant certifications in AI applications or IT service management.

+ Minimum of 8-10 years of experience in application support, AI applications, or related fields, with a proven track record of leading successful support initiatives in a global context.

+ Demonstrated expertise in incident management, performance monitoring, and user support for AI applications, with a strong understanding of best practices in application management.

+ Exceptional leadership and interpersonal skills, capable of influencing and engaging with technical and non-technical stakeholders at all levels of the organization.

+ Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and operational management.

+ Experience managing cross-functional teams in a complex environment, with a focus on delivering high-quality results in a fast-paced setting.

+ Proven ability to identify and assess risks associated with application support, implementing effective mitigation strategies.

Added bonus if you have

+ Experience with specific platforms (n8n, LangChain, enterprise orchestration tools)

+ Previous experience in the automotive or manufacturing industry

+ Certifications: AWS ML Specialty, Azure AI Engineer, or ITIL 4 with AI/ML context

+ Experience with DevOps/MLOps practices

+ Knowledge of Japanese business culture and can speak basic Japanese

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights

include:

+ A work environment built on teamwork, flexibility, and respect

+ Professional growth and development programs to help advance your career, as well as tuition reimbursement

+ Team Member Vehicle Purchase Discount

+ Toyota Team Member Lease Vehicle Program (if applicable)

+ Comprehensive health care and wellness plans for your entire family

+ Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota, regardless of whether you contribute

+ Paid holidays and paid time off

+ Referral services related to prenatal services, adoption, childcare, schools, and more

+ Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

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Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected] .