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Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

**Develop faster** - with our commitment to the best professional development.

**Perform better** - as part of a high-performance, empowering culture.

**Shape an industry** - with a market leader that continues to drive innovation.

**Make a difference** -by helping improve oral health worldwide.

Position Outline:

The **Technical Service Specialist** is responsible for ensuring the operational readiness, reliability, and performance of equipment, materials, technology, IT, and AV systems used within the Dentsply Sirona Academy in Charlotte, NC.

This role provides hands-on technical support before, during, and after courses and trainings, including installation, setup, testing, troubleshooting, maintenance, repairs, and calibration of a wide range of dental and educational technologies.

The specialist proactively plans for upcoming events by anticipating equipment and IT needs, scheduling and preparing equipment in advance, identifying risks or outages, and developing solutions or substitutions to ensure seamless course delivery. The role collaborates closely with internal teams including Technical Services, Sales, Marketing, IT, the Academy team, and external partners such as CDOCS, to align equipment, technology, and support with business and educational requirements.

This position requires strong technical knowledge, attention to detail, customer service orientation, and the ability to support live events, assist instructors and customers in classrooms and labs, and communicate clearly with cross-functional teams. The specialist is expected to maintain a high level of product knowledge through ongoing training, follow quality and safety procedures, and contribute to the overall upkeep and readiness of Academy spaces.

**Principal** **Responsibilities** :

+ Provide comprehensive technical support for all dental, IT, and AV equipment used in Academy classrooms and labs, including hardware, software, materials, and related technology.

+ Install, configure, test, and verify equipment functionality prior to courses and trainings to ensure full operational readiness and a seamless learning experience.

+ Troubleshoot and resolve equipment, IT, and AV issues before, during, and after courses; escalate repairs or coordinate service promptly when needed.

+ Proactively plan equipment and technology needs for upcoming events, including scheduling equipment, identifying risks, preparing substitutions, and developing contingency solutions.

+ Perform routine preventive maintenance, calibration, cleaning, and software updates on equipment and materials to maintain high performance and reliability.

+ Support instructors, hosts, and customers during live courses by providing real-time technical assistance and hands-on support with equipment and technology.

+ Maintain accurate documentation of equipment readiness, maintenance activity, service requests, troubleshooting steps, and inventory status.

+ Collaborate cross-functionally with Technical Services, IT, Academy staff, and external partners, such as CDOCS, to ensure alignment on equipment requirements and support expectations.

+ Ensure classrooms and labs are reset, organized, and prepared between incoming groups, maintaining a professional and consistent learning environment.

+ Perform additional technical duties or special projects as assigned. **Collaboration** :

+ Collaborates with the Technical Support team to stay current on equipment training and to request onsite assistance when additional expertise is needed.

+ Partners with the Academy team to support course setup and deliver hands-on technical assistance during trainings when equipment or technology is in use.

+ Works closely with the Academy Coordinator and Event Planner to understand upcoming course requirements, technical needs, and equipment expectations.

+ Engages with course hosts in advance to confirm technical requirements and provides onsite support to ensure a smooth and seamless training experience. **Education/** **Experience** :

+ Associate degree required; Bachelor’s degree preferred.

+ Minimum of 2 years of hands-on or phone-based Technical or IT support experience.

+ Experience working with medical or dental equipment such as X-ray units, CAD/CAM systems, 3D printers, and intraoral scanners is preferred. **Qualifications:**

+ Comfortable participating in and supporting cross-functional teams and meetings.

+ Strong time management skills with the ability to prioritize effectively.

+ Excellent oral and written communication skills (fluent in English). Ability to communicate solutions with non-technical team members and customers.

+ Highly organized and detail-oriented, with strong adherence to deadlines.

+ Flexible and able to adapt to changing business needs.

+ Skilled in problem-solving and resolving issues in a fast-paced environment.

+ Able to remain calm and professional in challenging situations.

+ Capable of managing multiple projects simultaneously with minimal supervision while ensuring high-quality and timely results.

+ Demonstrated ability to learn and apply new technology quickly.

+ Ability to lift up to 50 lbs.

+ Able to read and interpret manuals, work instructions, and technical documentation.

+ Coachable and willing to actively participate in the feedback process.

+ Ability to work onsite with flexible hours, including occasional weekends.

+ Strong customer service orientation.

+ **Candidate must be located in the Charlotte Metro, NC area.**

+ **This is an in-person role.**

+ **Must have flexibility to work some weekends, depending on the training and event calendar.**

\#LI-MR1

Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected] ([email protected]) . Please be sure to include “Accommodation Request” in the subject.

For California Residents:

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).

For additional details and questions, contact us at [email protected]