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Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

401k Plan with Employer Match

Training

Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Customer Advocate Responsibilities:

Provide breakdowns assistance - collaborate with other dealers on behalf of customers to quickly move truck through repair and ensure communication of status is in place via Service Tracker

Single point liaison for the dealer and DTNA (Daimler Truck North America) aftermarket experience, navigating the processes, tools, and people needed to support the customer and quickly resolve needs

Understand and maximize value of DTNA's portfolio of digital solutions available to navigate and solve customer needs

Coach and educate customers on the digital tools and features available to them

Provide clear, consistent communication, leveraging communication tools such as Service Tracker

Utilize Detroit Connect product/tools to provide an enhanced service experience

Guide customer through truck walk around and provide familiarization of truck features and options

Be able to support the sales process by providing knowledge on the value of the technology and tools associated with the truck and dealership

Identify and procure necessary parts within the network

Vocational and Body Builder support - body interfacing with chassis, parameters - engine, body, and Smartplex (Chec tool) - if applicable

Participate in co-creation events with OEM to improve customer experience

Customer Advocate Requirements:

Education:

High School Diploma/GED or greater

Experience:

Customer support experience or experience as a client service representative

Have a strong understanding of dealership business unit operations and customer base business models

Have a strong technical knowledge of vehicle - prior technician knowledge

IND-SALES

Ready to Join?

Premier Truck Group is an equal opportunity employer.