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Join Our Thriving Team as a Support Technician at WheelHouse IT!

Are you passionate about technology and looking to take your IT career to the next level? Do you want to make a real impact, working with a variety of clients and tackling diverse challenges? Look no further!

At WheelHouse IT, we’re not just solving technical problems, we’re creating long-term partnerships and building a future-proof business. As a Support Technician, you’ll be at the heart of it all, helping our clients succeed by providing top-tier support, troubleshooting, and innovative solutions.

What You’ll Do:

+ Support and Grow: You’ll be the go-to tech for both remote and on-site client needs. Whether it’s fixing an issue or providing expert guidance, you’ll be trusted to handle a wide variety of requests.

+ Collaboration and Communication: Work alongside a team that values collaboration. From technical experts to clients who need plain-English solutions, your communication will make the difference.

+ Troubleshoot and Innovate: Every day will present new challenges, and you’ll have the opportunity to think outside the box. We encourage fresh ideas and solutions, ensuring you’re always growing in your role.

+ Contribute to Bigger Projects: Assist with internal system enhancements, customer-facing environments, and major IT projects when the need arises. No two days are the same!

Who You Are:

+ A Problem-Solver: You thrive when faced with challenges and approach every situation with a “can-do” attitude. You’re always looking for solutions, not excuses.

+ A Team Player: You know that success is a team effort. Whether you’re collaborating with colleagues or interacting with clients, you’re all about building strong relationships.

+ A Driven Learner: You’re excited about continuous improvement—both personally and professionally. You understand that staying ahead in IT means never stop learning.

+ Customer-Focused: You’re always looking for ways to make our clients’ lives easier, offering outstanding service with a smile.

Why WheelHouse IT?

+ Fast-Paced, Dynamic Environment: No two days are the same! You’ll always be on your toes, solving complex problems, and making a difference in our clients' operations.

+ Growth and Development: At WheelHouse IT, we invest in our people. We provide training opportunities and encourage you to level up your skills as we grow together.

+ Inclusive, Fun Team Culture: Our team doesn’t just work hard, we also know how to have fun. With a diverse, inclusive, and supportive environment, you’ll feel like part of something special.

Benefits Package:

+ Comprehensive Medical, Dental, and Vision Insurance

+ 401(k) with a GENEROUS company match

+ Paid Time Off and Company-Sponsored Cell Phone

+ Performance-Based Bonuses

+ Training and Professional Development

+ And more perks that make this a great place to work, learn, and grow!

Compensation:

$16.50/hr

What We’re Looking For:

+ Challenge Accepted: You step up when faced with tough problems, always looking for solutions, not excuses.

+ Own It: Mistakes happen. You own them, learn, and move forward.

+ Attention to Detail: Precision is key in everything—from troubleshooting to documenting solutions.

+ Team Player: You collaborate effectively, explaining tech to clients and working with teammates.

+ Continuous Growth: You’re driven to improve, learn, and build a solid knowledge base.

+ Epic Personality: You bring positive energy and thrive in a fast-paced environment.

Bonus Points For:

+ 1+ year of IT support experience (networking, Microsoft products, Active Directory)

+ Certifications (A+, Network+, or equivalent)

+ Familiarity with MSP environments or tools like LabTech or ConnectWise

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